Gladly
Galerie d’images vedette
À propos de cette application
Lancement
16 février 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Chat , Gestion de tickets d’assistanceFonctionne avec
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
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Tarification
Les frais externes peuvent être facturés par Gladly Inc séparément de votre facture Shopify. En savoir plus
Hero Pricing
$150 / mois
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150 / mois
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
27 avis
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
À propos de cette application
Lancement
16 février 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Chat , Gestion de tickets d’assistanceFonctionne avec
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptConçue par Gladly Inc
À propos de Gladly Inc
Note moyenne : 4,7
3 ans d’expérience dans la création d’applications pour l’App Store de Shopify
60 29th St., #125, San Francisco, CA, 94110, US
Assistance
Envoyer un messageapp-listing@gladly.com
Ce développeur n’offre pas d’assistance directe en Français.
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