Catégories connexes

Gladly.com

People-centered customer service platform for eCommerce brands

 $150/mois. Essai gratuit de 14 jours. Frais externes peuvent s'appliquer.

Spécificités de l’application

  • Vitesse testée : aucun impact sur votre boutique en ligne

Section des valeurs clés

Meet customers everywhere

All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.

Transform agents into heroes

Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.

Grow without friction

Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.

Détails de l'application

Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Date de lancement

S'intègre à

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript
Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Date de lancement

S'intègre à

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript

Tarifs Essai gratuit de 14 jours

Afficher toutes les options de prix

Des frais externes peuvent s'appliquer. Ces frais sont facturés par un fournisseur externe et n'apparaîtront pas sur votre facture Shopify.

Standard Pricing

$150/mois

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.7 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 77 % des évaluations sont des évaluations à 5 étoiles
  • 15 % des évaluations sont des évaluations à 4 étoiles
  • 4 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 4 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Super Coffee

    Emplacement États-Unis
    Temps passé à utiliser l'application 5 mois

    Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

  • Because Market

    Emplacement États-Unis
    Temps passé à utiliser l'application Environ 2 mois

    Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

  • MaryRuth Organics

    Emplacement États-Unis
    Temps passé à utiliser l'application 21 jours

    We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

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