Gladly: AI‑Powered CX Platform

Customer experience that’s both radically efficient and radically personal.

B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.

• One conversation, every channel—no tickets, no toggling
• Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
• Use AI to process refunds and returns with Shopify and brand insights
• Use Shopify data to personalize support and automatically identify VIP customers
• Track revenue impact by connecting support interactions to actual sales data