Gladly
- Priser
-
Fra $180/måned
- Vurdering
- 4,7 (27)
- Utvikler
- Gladly Inc
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Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
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Kategorier
Priser
Eksterne kostnader kan faktureres av Gladly Inc separat fra Shopify-fakturaen. Finn ut mer
Hero Pricing
$180 / måned
- multchannel comms (email, chat, telephony, SMS, social)
- 1 convo history - all channels
- Knowledge base
- Real-time reporting
- Integrations OOTB
Superhero Package
$210 / måned
- Everything in Hero Package plus:
- Custom reporting
- Premium support
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer
Omtaler (27)
We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.
We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.
Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1
Brukerstøtte
Appstøtte levert av Gladly Inc.
Ressurser
Utvikler
Lansert
16. februar 2021
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