Gladly
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Om denne appen
Lansert
16. februar 2021
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Kategorier
Chat , Administrasjon av støtteforespørslerFungerer med
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
Priser
Eksterne kostnader kan faktureres av Gladly Inc separat fra Shopify-fakturaen. Finn ut mer
Hero Pricing
$150 / måned
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150 / måned
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer
27 vurderinger
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
Om denne appen
Lansert
16. februar 2021
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Kategorier
Chat , Administrasjon av støtteforespørslerFungerer med
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptUtviklet av Gladly Inc
Om Gladly Inc
4,7 gjennomsnittlig vurdering
3 år med bygging av apper for Shopify App Store
60 29th St., #125, San Francisco, CA, 94110, US
Brukerstøtte
Send en meldingapp-listing@gladly.com
Denne utvikleren tilbyr ikke direkte støtte på Norsk (bokmål).
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