Gladly: AI‑Powered CX Platform
- Priser
-
Gratis
- Vurdering
- 4,7 (28)
- Utvikler
- Gladly Inc
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Customer experience that’s both radically efficient and radically personal.
B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.
- One conversation, every channel—no tickets, no toggling
- Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
- Use AI to process refunds and returns with Shopify and brand insights
- Use Shopify data to personalize support and automatically identify VIP customers
- Track revenue impact by connecting support interactions to actual sales data
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
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Omtaler (28)
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
Brukerstøtte
Appstøtte levert av Gladly Inc.
Ressurser
Utvikler
Lansert
16. februar 2021
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