Gladly
Galerij met uitgelichte afbeeldingen
Over deze app
Geïntroduceerd
16 februari 2021
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
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Prijs
Er kunnen door Gladly Inc externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Hero Pricing
$150 /maand
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150 /maand
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
27 recensies
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
Over deze app
Geïntroduceerd
16 februari 2021
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGemaakt door Gladly Inc
Over Gladly Inc
Gemiddelde score: 4,7
3 jaar ervaring bij het maken van apps voor de Shopify App Store
60 29th St., #125, San Francisco, CA, 94110, US
Ondersteuning
Stuur een berichtapp-listing@gladly.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
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