Gladly.com

People-centered customer service platform for eCommerce brands

Gratis te installeren. Er kunnen extra kosten van toepassing zijn.

App-hoogtepunten

  • Getest op snelheid: geen impact op je onlinewinkel

Sectie belangrijkste voordelen

Meet customers everywhere

All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.

Transform agents into heroes

Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.

Grow without friction

Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.

Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Lanceringsdatum

Integreert met

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript
Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Lanceringsdatum

Integreert met

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript

Externe kosten kan van toepassing zijn. Deze kosten worden gefactureerd door de externe provider en verschijnen niet op je Shopify-factuur.

Gratis te installeren

14-day free trial. Plans starting at $150/mo. per user. Gladly is ideal for customer service teams of 10+ agents.

Recensies

4.7 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

  • 5 5 sterren
    77% recensies zijn 5 sterren
  • 4 5 sterren
    15% recensies zijn 4 sterren
  • 3 5 sterren
    4% recensies zijn 3 sterren
  • 2 5 sterren
    0% recensies zijn 2 sterren
    0
  • 1 5 sterren
    4% recensies zijn 1 sterren

Super Coffee

Locatie Verenigde Staten

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Because Market

Locatie Verenigde Staten

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

MaryRuth Organics

Locatie Verenigde Staten

We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

Apps die lijken op Gladly.com

Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Customer service, chatbot, chat support, ticketing, CRM, FAQ

4.8 5 sterren(205recensies)
Gratis proefperiode van 14 dagen
Richpanel Customer Service CRM

Richpanel Customer Service CRM

All-in-one Ticketing, Help Center, Live Chat. #1 Zendesk Alt.

5.0 5 sterren(86recensies)
Gratis abonnement beschikbaar
Kustomer

Kustomer

Omnichannel Customer Service Platform

5.0 5 sterren(13recensies)
Gratis te installeren
MyAlice ‑ Helpdesk & Chatbot

MyAlice ‑ Helpdesk & Chatbot

Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot

4.9 5 sterren(7recensies)
Gratis abonnement beschikbaar