Gladly
- Ceny
-
Od $180/miesiąc
- Ocena
- 4,7 (27)
- Deweloper
- Gladly Inc
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Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
Języki
Angielski
Ta aplikacja nie została przetłumaczona na język Polski
Współpracuje z
- Realizacja zakupu
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
Ceny
Gladly Inc może naliczać osobne opłaty, które nie są uwzględniane na fakturze Shopify. Dowiedz się więcej
Hero Pricing
$180 /miesiąc
- multchannel comms (email, chat, telephony, SMS, social)
- 1 convo history - all channels
- Knowledge base
- Real-time reporting
- Integrations OOTB
Superhero Package
$210 /miesiąc
- Everything in Hero Package plus:
- Custom reporting
- Premium support
Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen
Recenzje (27)
We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.
We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.
Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1
Pomoc techniczna
Pomoc techniczna aplikacji udzielana przez: Gladly Inc.
Zasoby
Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.
Deweloper
Wprowadzenie na rynek
16 luty 2021
Wyróżnione tutaj:
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