Gladly: CX AI built for LTV
- Ceny
-
$120/rok
- Ocena
- 4,7 (28)
- Deweloper
- Gladly Inc
Wyróżnione obrazy w galerii
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Gladly helps retailers turn every conversation into a long-lasting relationship. AI fully resolves returns, refunds, and order questions using your store data, engaging customers rather than deflecting them. It answers product questions and recommends items to drive revenue. Agents see one lifelong conversation across voice, email, chat, SMS, and social with complete order history. No tickets. No repeat explanations. Just real connections that build loyalty.
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Języki
Angielski
Ta aplikacja nie została przetłumaczona na język Polski
Współpracuje z
- Realizacja zakupu
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
Kategorie
Kanały
Automatyzacja workflow
- Automatyczne odpowiedzi
- Szablony odpowiedzi
- Odpowiedzi oparte na sztucznej inteligencji
- Podsumowania oparte na sztucznej inteligencji
- Ujednolicona skrzynka odbiorcza
- Automatyczne przypisywanie
- Wyzwalacze oparte na regułach
- Eskalacje
- Oznaczanie
- Śledzenie zamówień
- Powiadomienia klientów
- Wielojęzyczne
- Wiele sklepów
- Analizy
- Raporty
Wiadomości w czasie rzeczywistym
Automatyczne odpowiedzi
Ceny
Gladly Inc może naliczać osobne opłaty, które nie są uwzględniane na fakturze Shopify. Dowiedz się więcej
SMB Starting Plan
$120 /rok
Average $.065 per resolution
- $120/agent flat pricing with no add-ons
- Voice, email, chat, SMS, social included
- AI Automation
Wszystkie opłaty są naliczane w USD. Zobacz wszystkie opcje cen
Recenzje (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Pomoc techniczna
Pomoc techniczna aplikacji udzielana przez: Gladly Inc.
Zasoby
Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.
Deweloper
Wprowadzenie na rynek
16 luty 2021
Wyróżnione tutaj:
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