Gladly

Gladly

Preços
A partir de $180/mês
Classificação
4,7 (27)
Programador
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. mais
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Preços

As taxas externas poderão ser faturadas por Gladly Inc, em separado da sua fatura da Shopify. Saber mais

Hero Pricing

$180 / mês

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 / mês

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (27)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 15% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
10 de fevereiro de 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
Estados Unidos
Mais de 2 anos usando a aplicação
23 de fevereiro de 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
Estados Unidos
Mais de 2 anos usando a aplicação
1 de abril de 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Estados Unidos
Mais de 2 anos usando a aplicação
1 de junho de 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
Estados Unidos
Mais de 2 anos usando a aplicação
17 de fevereiro de 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
Estados Unidos
Aproximadamente 2 anos usando a aplicação

Assistência

Assistência à aplicação fornecida por Gladly Inc.

Recursos

Este programador não oferece assistência direta em Português (portugal).

Programador

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Lançada

16 de fevereiro de 2021

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