Gladly

Gladly

$150/mês
Classificação (4,7)
Avaliações
Programador

Sobre esta aplicação

Lançada

16 de fevereiro de 2021

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. mais
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Preços

As taxas externas poderão ser faturadas por Gladly Inc, em separado da sua fatura da Shopify. Saber mais

Hero Pricing

$150 / mês

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 / mês

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

27 avaliações

Avaliação geral
4,7
Pontuação por nível de classificação
  • 78% das classificações são de 5 estrelas
  • 15% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
25 de maio de 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
Estados Unidos
8 months usando a aplicação
25 de fevereiro de 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
Estados Unidos
7 months usando a aplicação
27 de junho de 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
Estados Unidos
5 months usando a aplicação
15 de fevereiro de 2022

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN
Estados Unidos
5 months usando a aplicação
27 de maio de 2022

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
Estados Unidos
5 months usando a aplicação

Sobre esta aplicação

Lançada

16 de fevereiro de 2021

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Construído por Gladly Inc

Sobre Gladly Inc

Avaliação média de 4,7

A criar aplicações para a App Store Shopify há 3 anos

60 29th St., #125, San Francisco, CA, 94110, US

Assistência

Enviar uma mensagem

app-listing@gladly.com

Este programador não oferece assistência direta em Português (portugal).

Mais aplicações como esta

4,6 de 5 estrelas 1847 total de avaliações Plano gratuito disponível
Live Chat boosted with Chatbots for the best customer support
4,3 de 5 estrelas 689 total de avaliações Avaliação gratuita de 7 dias
Support made simple and scalable.
5,0 de 5 estrelas 164 total de avaliações Gratuito
Live chat app. Live chat helpdesk inbox for customer support