Gladly
- 定价
-
$180/月起
- 评分
- 4.7 (27)
- 开发人员
- Gladly Inc
配图图库
Gladly 帮助电商品牌转变他们的客户服务以增长客户忠诚度。
Gladly 是唯一一个围绕人而非工单构建的客户服务平台。我们的平台帮助商业品牌了解谁是他们的客户，并将他们与合适的代理人匹配。Gladly 集成了一切功能——语音、电子邮件、短信、聊天、社交媒体消息、自助服务——作为一个终身的对话流。代理人成为品牌英雄，无需在不同渠道之间切换，也不会错过任何对话历史。这就是为什么世界上最受欢迎的品牌选择 Gladly。
- 一个无工单的视图，展示客户与您品牌的终身历史。
- 所有通信渠道整合到一个按时间组织的单一流中。
- 基于您对客户的所有了解提供个性化的自助服务。
- 通过一个包括语音的单一平台减少成本和复杂性。
- 根据实时历史、情况或技能将客户与代理人匹配。
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript评论 (27)
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
支持
Gladly Inc 可以回答您关于 Gladly 的任何问题。
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