Gladly
- 定价
-
$180/月起
- 评分
- 4.7 (27)
- 开发人员
- Gladly Inc
配图图库
Gladly帮助电商品牌转变其客户服务，以增加客户忠诚度。
Gladly帮助电商品牌提供个性化的客户服务，建立忠诚度和终身价值。专注于人而非工单，它将客户与合适的代理匹配，以提供个性化支持。通过将所有通信渠道——电子邮件、短信、聊天、社交消息和语音——统一到一个无缝平台，Gladly为代理提供每个客户历史的完整视图，确保更快的解决方案和有意义的互动，推动业务增长。
- 客户与您的品牌终身历史的单一、无工单视图。
- 所有通信渠道按时间顺序组织成单一流。
- 基于您对客户的了解提供个性化自助服务。
- 通过单一平台（包括语音）降低成本和复杂性。
- 根据实时历史、情况或技能将客户与代理匹配。
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
评论 (27)
We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.
We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.
Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1
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应用支持由 Gladly Inc 提供。
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