Gladly: CX AI built for LTV
- 定价
-
免费
- 评分
- 4.7 (28)
- 开发人员
- Gladly Inc
配图图库
CX AI通过与客户互动而非推诿，提升客户终身价值。
Gladly帮助零售商将每一次对话转化为持久的关系。AI利用您的商店数据完全解决退货、退款和订单问题，与客户互动而非推诿。它回答产品问题并推荐商品以推动收入。客服人员可以看到涵盖语音、电子邮件、聊天、短信和社交媒体的完整订单历史的终身对话。没有工单。无需重复解释。只有建立忠诚度的真实连接。
- 在单一视图中查看完整的订单历史和客户详情
- 能够解决问题而非推诿的AI，提供端到端解决方案
- AI购物助手推荐产品并促成转化
- 语音、电子邮件、聊天、短信和社交媒体原生集成
- 与Shopify、Klaviyo、Loop等的原生集成
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
类别
评论 (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
支持
应用支持由 Gladly Inc 提供。
开发人员
推出日期
2021年2月16日
专题展示
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