Gladly: AI Customer Support
- 定价
-
提供免费套餐
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.7 (29)
- 开发人员
- Gladly Inc
配图图库
借助专为成长型业务打造的 AI 支持功能，自动处理订单、退货及各类问题。
这是一款简单却强大的客户支持软件，专为希望使用 Gladly 一流 AI 工作流的精干团队打造。当客户通过电子邮件或聊天工具联系时，我们的 AI 会自动处理订单、退货和常见问题，无需人工客服介入。当客户需要人工服务时，您可以在统一视图中全面掌握所有对话和历史订单的完整背景，并顺利接手。别再因响应缓慢而流失购物者。Gladly 拥有助力您的团队（及客户）取得成功所需的一切功能。
- AI 自动处理：AI 可完全独立处理订单、退货和物流查询 (WISMO)，无需人工客服介入
- AI 协助：AI 负责收集背景信息并转交给您的团队，从而缩短处理时间
- 对话历史记录：在同一视图中查看所有电子邮件和聊天记录，避免让客户重复解释
- 原生电子邮件和聊天支持：在同一个位置集中管理电子邮件和聊天查询
- 订单背景信息：自动将 Shopify 订单和发货数据提取到聊天记录中
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
类别
定价
选择最适合您业务的套餐。
外部费用可能由 Gladly Inc 收取，不会计入您的 Shopify 发票。 详细了解
免费套餐
免费
特色功能
- 100 次 AI 交互体验
- 适用于聊天和电子邮件的 AI 客服
- Shopify 产品推荐
- 与 Shopify、Klaviyo 等应用集成
- 1 个团队成员席位
Starter 限额套餐
$250 /月
设置您的每月限额并按需付费。包含免费试用期内的所有功能，并在您的支出上限内提供无限制的交互次数。
特色功能
- 每次 AI 自动处理 1.50 美元
- 每次 AI 协助 0.25 美元
- 每名团队成员 120 美元/月
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (29)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
支持
应用支持由 Gladly Inc 提供。
开发人员
推出日期
2021年2月16日
专题展示
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