Gladly

Gladly

提供者:Gladly Inc

Radically personal customer service solution with all channels

2.0 评分(2 评价)

Every Channel Built In

Put an end to bolt-ons and plugins by using a cloud-based platform that has every channel natively built into a single UI, including voice.

Radically Personal Service

Provide agents with customer info like past purchases, buying preferences and more to drive personal conversations that boost brand loyalty.

Help Agents Work Faster

Support customers faster with the ability to to cancel/refund orders, issue discounts, and access quick links to Shopify all within Gladly.


关于 Gladly

Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Allbirds, Chubbies, and Andieswim to deliver exceptional customer experiences and makes customer service a competitive advantage.

Boost Agent Efficiency

Eliminate the need for your agents to search through inboxes or merge tickets. With a single lifelong conversation thread across all channels, agents get a full view of past customer conversations and can respond on any channel, making it easy for them to meet the customer wherever they are and optimize the use of concurrent channels.

Drive More Contact Center Generated Revenue

Turn your contact center into a revenue generator with a platform that empowers your agents to use past purchases and buying preferences to give personalized recommendations, capitalize on selling opportunities through proactive conversations, and even collect credit card information through chat to finalize a sale.

Lower Your Cost of Ownership

Simplify your technology stack with all channels natively built in to remove added complexity and costs, while give your agents one seamless customer communication platform. Our customers have been able to replace up to five 3rd-party solutions by switching to Gladly.

集成

  • Stella Connect,
  • Agyle Time,
  • Calabrio,
  • Klaviyo,
  • Simplr,
  • Thankful

媒体图库

支持

可能收取 外部费用。这些费用由外部提供商收取,不会显示在您的 Shopify 发票上。

Service Agent User

$150/月

  • User who directly support your customers. These are the day to day front line agents. Gladly is best fit for contact centers with 10+ agents

Task-Based User

$38/月

  • User who do not directly support nor engage with customers but work in Gladly to assign tasks and collaborate internally to resolve requests

* 所有费用均以USD结算。
** 经常性费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

2.0 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

  • 5 评分
    0% 的评分是 5 星
    (0)
  • 4 评分
    0% 的评分是 4 星
    (0)
  • 3 评分
    50% 的评分是 3 星
  • 2 评分
    0% 的评分是 2 星
    (0)
  • 1 评分
    50% 的评分是 1 星

最新评论

Groove Life

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code impossible for our customers to use. Additionally, order notes was recently made visible. For us, this is not an advancement as those notes print on the order's packing slip. We utilize the order and customer timelines, and having those available within Gladly would be far more beneficial. We're confident this will eventually be included :)

开发人员回复

2021年9月24日

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra spaces at the beginning and end of the code. We see this happening from time to time, and we'll definitely look into how we can make this more error-proof and user friendly. We'd love to connect with you to discuss some of the other items you mentioned in more detail. If you're up for spending a little time with us, please reach out to you CSM or Gladly Support and we will coordinate a meeting. Thanks for helping to make Gladly better!

Vidlogix

I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!