
Gladly
- 定价
-
$180/月起
- 评分
- 4.6 (27)
- 开发人员
- Gladly Inc
配图图库
客户体验既要极其高效又要极其个性化。
B2C品牌不应该在可负担的效率和真诚的关怀之间做选择。Gladly以Customer AI为核心,消除了这种权衡——智能化地提供大规模的个性化、上下文支持。每次对话都能在各个渠道无缝进行,并且具有完整的订单上下文,而AI处理常规工作,让您的团队专注于最重要的时刻。这就是如何在没有企业开销的情况下,通过体验竞争。
- 一个对话,覆盖每个渠道——无工单,无切换
- 在Gladly中管理订单、退款和折扣,无需Shopify管理员
- 使用AI处理退款和退货,结合Shopify和品牌洞察
- 使用Shopify数据个性化支持并自动识别VIP客户
- 通过将支持互动与实际销售数据连接来跟踪收入影响
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品:
- 结账
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
评论 (27)
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
支持
应用支持由 Gladly Inc 提供。
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