Gladly
配图图库
Gladly帮助电子商务品牌转变他们的客户服务,以增加客户的忠诚度。
Gladly是唯一一个围绕人而不是票据构建的客户服务平台。我们的平台帮助商业品牌了解他们的客户是谁,并将他们匹配到合适的代理人。Gladly内置了所有功能 - 语音,电子邮件,短信,聊天,社交消息,自助服务 - 作为一个终身对话流。代理人在没有浪费时间切换频道和没有错过对话历史的情况下成为品牌英雄。这就是为什么世界上最受欢迎的品牌选择Gladly。
- 客户与您品牌的终身历史在一个无票据的视图中显示。
- 所有通信渠道按时间组织成一个单一的流。
- 根据您对客户的了解提供个性化的自助服务。
- 包括语音在内的单一平台减少了成本和复杂性。
- 根据实时历史,情况或技能将客户匹配到代理人。
包含自动翻译的文本
定价
外部费用可能由 Gladly Inc 收取,不会计入您的 Shopify 发票。 详细了解
英雄定价
$150/月
- 套餐起价为每月1500美元,最多可容纳10个座位
- 包括所有渠道(电子邮件,聊天,电话,短信,社交)的开箱即用
英雄定价
$150/月
- 套餐起价为每月1500美元,最多可容纳10个座位
- 包括所有渠道(电子邮件,聊天,电话,短信,社交)的开箱即用
27 条评论
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!