Gladly: AI Customer Support
- 定价
-
免费安装
- 评分
- 4.7 (28)
- 开发人员
- Gladly Inc
配图图库
借助专为成长型企业打造的 AI 支持功能，自动处理订单、退货和相关问题。
一款简单而强大的客户支持软件，专为期望使用 Gladly 一流 AI 工作流的精干团队打造。当客户通过电子邮件或聊天联系时，我们的 AI 会自动处理订单、退货和常见问题——无需人工客服介入。当客户需要人工支持时，您可以在一个统一视图中查看所有历史对话的完整背景和历史订单信息，然后再介入处理。别再因响应速度慢而流失买家了。Gladly 拥有您的团队（和客户）取得成功所需的一切功能。
- AI 解决：AI 完全无需人工客服即可解决订单、退货和 WISMO 问题
- AI 辅助：AI 会收集背景信息并移交给您的团队，从而减少处理时间
- 对话历史记录：在同一个视图中显示所有电子邮件和聊天记录——无需重复说明
- 原生电子邮件和聊天支持：在一个位置管理电子邮件和聊天查询
- 基于使用量的定价：只需在 Gladly 帮助您的客户解决问题时付费
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
类别
定价
外部费用可能由 Gladly Inc 收取，不会计入您的 Shopify 发票。 详细了解
免费试用
免费安装
试用期为 30 天，注册无需信用卡
特色功能
- 100 次用于测试的 AI 交互
- 用于聊天和电子邮件的 AI 客服
- Shopify 产品推荐
- 与 Shopify、Klaviyo 等集成
- 1 个团队成员席位
入门版上限
$250 /月
设定每月限额，按需付费。包含免费试用中的所有功能，以及在消费上限内的无限次交互。
特色功能
- 每次“AI 解决”收费 1.50 美元
- 每次“AI 辅助”收费 0.25 美元
- 每名团队成员每月 120 美元
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
支持
应用支持由 Gladly Inc 提供。
开发人员
推出日期
2021年2月16日
专题展示
更多此类应用
