Gladly: AI Customer Support
- 定价
-
免费安装
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.7 (28)
- 开发人员
- Gladly Inc
配图图库
借助专为不断发展的业务打造的 AI 支持，自动处理订单、退货和问题。
一款简单却强大的客户支持软件，专为希望使用 Gladly 一流 AI 工作流的精干团队打造。当客户通过电子邮件或聊天工具联系时，我们的 AI 会自动处理订单、退货和常见问题——无需人工客服。当客户需要人工服务时，您可以在一个统一视图中查看每次对话的完整背景信息和历史订单，然后再介入。别再因为回复慢而流失购物者了。Gladly 能为您团队（和客户）的成功提供所需的一切。
- AI 处理：AI 无需人工客服即可全面处理订单、退货和 WISMO
- AI 协助：AI 会收集背景信息并将其移交给您的团队，从而减少处理时间
- 对话历史记录：在一个视图中查看所有电子邮件和聊天内容，无需重复解释
- 原生电子邮件和聊天支持：在一个地方统一管理电子邮件和聊天查询
- 订单背景信息：自动将 Shopify 订单和发货数据提取到聊天中
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
类别
定价
选择最适合您业务的套餐。
外部费用可能由 Gladly Inc 收取，不会计入您的 Shopify 发票。 详细了解
免费试用
免费安装
30 天，注册无需信用卡
特色功能
- 用于测试的 100 次 AI 交互
- 适用于聊天和电子邮件的 AI 客服
- Shopify 产品推荐
- 与 Shopify、Klaviyo 等集成
- 1 个团队成员席位
Starter 限额
$250 /月
设置您的每月限额并按使用量付费。包含免费试用版的全部功能，以及在支出上限内无限制的交互次数。
特色功能
- 每次 AI 处理 $1.50
- 每次 AI 协助 $0.25
- 每位团队成员 $120/月
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
支持
应用支持由 Gladly Inc 提供。
开发人员
推出日期
2021年2月16日
专题展示
更多此类应用
