Gladly
- 定價
-
每月 $180 起
- 評分
- 4.6 (27)
- 開發者
- Gladly Inc
主要圖片圖庫
Customer experience that’s both radically efficient and radically personal.
B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.
- One conversation, every channel—no tickets, no toggling
- Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
- Use AI to process refunds and returns with Shopify and brand insights
- Use Shopify data to personalize support and automatically identify VIP customers
- Track revenue impact by connecting support interactions to actual sales data
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- 結帳頁面
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
定價
Gladly Inc 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
Hero Pricing
$180 /月
- Multichannel Communications
- 1 convo history - all channels
- Knowledge base
- Real-time reporting
- Integrations OOTB
Superhero Package
$210 /月
- Everything in Hero Package plus:
- Custom reporting
- Premium support
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評論 (27)
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
支援服務
應用程式支援由 Gladly Inc 提供。
開發者
發布日期
2021年2月16日
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