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Gladly.com

People-centered customer service platform for eCommerce brands

$150/month. 14-day free trial. External charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Meet customers everywhere

All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.

Transform agents into heroes

Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.

Grow without friction

Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.

App details

Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Launch date

Integrates with

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript
Gladly.com

Gladly.com

The people-centered customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Launch date

Integrates with

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Standard Pricing

$150/month

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 78% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Halfdays

    Location United States
    Time spent using app 4 months

    I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding was also available for social DM’s, if agent reporting was able to be broken down by channel and average (for example, emails/hr), if a Create Order action was available in Gladly, partial refunds were an option in Gladly, and if people matching was available for calls. But overall, Gladly has been great and we're confident more improvements will be made over time. Our team is loving it so far!

  • Super Coffee

    Location United States
    Time spent using app 5 months

    Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

  • Because Market

    Location United States
    Time spent using app About 2 months

    Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

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