Gladly.com

People-centric customer service for fast-growing eCommerce

Free to install. Additional charges may apply.

Key values section

Meet customers everywhere

All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.

Transform agents into heroes

Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.

Grow without friction

Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.

Gladly.com

Gladly.com

The omnichannel customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is an omninchannel customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Launch date

Integrates with

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript
Gladly.com

Gladly.com

The omnichannel customer service platform for the fastest growing Shopify and Shopify Plus merchants

Gladly is an omninchannel customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.

Turn your contact center into a profit center

Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.

Reduce operational costs

Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.

Say goodbye to tickets, forever

Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.

Launch date

Integrates with

  • Stella Connect
  • Klaviyo
  • Thankful
  • Attentive
  • Yotpo
  • Postscript

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

14-day free trial. Plans starting at $150/mo. per user. Gladly is ideal for customer service teams of 8+ agents.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    22% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    6% of ratings are 1 stars

Toadfish

Location United States

Gladly has been a critical part of improving the efficiency of our customer service department. We were so excited to make the switch and now that we have, we're so glad we did!

Rothy's

Location United States

Gladly has positively changed how we are able to delight our customers by providing a one stop shop tool that is easy to use and geared towards providing an efficient and elevated interaction between agents and customers.

L'ange Hair

Location United States

The integration was seamless, and the usability requires zero training. The additional visibility has allowed our team to be even more agile in our day to day.

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