Every Channel Built In
Put an end to bolt-ons and plugins by using a cloud-based platform that has every channel natively built into a single UI, including voice.
Radically Personal Service
Provide agents with customer info like past purchases, buying preferences and more to drive personal conversations that boost brand loyalty.
Help Agents Work Faster
Support customers faster with the ability to to cancel/refund orders, issue discounts, and access quick links to Shopify all within Gladly.
Unlike legacy customer service platforms that are case centric, Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Allbirds, Chubbies, and Andieswim to deliver exceptional customer experiences and makes customer service a competitive advantage.
Boost Agent Efficiency
Eliminate the need for your agents to search through inboxes or merge tickets. With a single lifelong conversation thread across all channels, agents get a full view of past customer conversations and can respond on any channel, making it easy for them to meet the customer wherever they are and optimize the use of concurrent channels.
Drive More Contact Center Generated Revenue
Turn your contact center into a revenue generator with a platform that empowers your agents to use past purchases and buying preferences to give personalized recommendations, capitalize on selling opportunities through proactive conversations, and even collect credit card information through chat to finalize a sale.
Lower Your Cost of Ownership
Simplify your technology stack with all channels natively built in to remove added complexity and costs, while give your agents one seamless customer communication platform. Our customers have been able to replace up to five 3rd-party solutions by switching to Gladly.
- Stella Connect,
- Agyle Time,
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Service Agent User
User who directly support your customers. These are the day to day front line agents. Gladly is best fit for contact centers with 10+ agents
User who do not directly support nor engage with customers but work in Gladly to assign tasks and collaborate internally to resolve requests
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.