전체 평점
4.5
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 0%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 14%가 별 1개입니다
2020년 4월 15일

The app can be very useful, unfortunately I can not make a comment on this. my employee mistakenly purchased this app agreed with our digital commerce consultant with a binding contract of 3 years. I am trying to terminate this contract since two years but they don't accept and we pay each month 169€ for nothing. Now I pass the case to our lawyers and will wait what can be done. We sent the termination letter but they didn't reply. According EU law we have the right to terminate the contract but Glew team simply ignored this and I find it very unprofessional.

Depuravita
이탈리아
앱 사용 시간: 대략 3년
답글 Glew개 2020년 4월 17일

Hi there! Thanks for your feedback - we’re sorry to hear that you haven’t had an entirely positive experience with Glew. Like many apps, we do operate on a contract basis, and while we understand that model isn’t the right fit for every business, we make that clear during the signup process.

I see that your cancellation request has been processed and will take effect at the end of your subscription term. However, we want to make sure you’re able to get the most value out of our platform for the duration of your subscription - if there’s anything we can do, please reach out anytime at support@glew.io.

2020년 4월 15일

Glew has created the data bridge that we have been missing from platform data, GA and site data. Its an amazing tool and they have a great team that is incredibly responsive!

Strivectin
미국
앱 사용 시간: 4개월
2020년 4월 13일

We deployed Glew in early 2020 and love it. Reporting chores that once took several hours now take a few seconds. Glew is a system of systems, which makes it super useful for our business.

The Spice House
미국
앱 사용 시간: 대략 1년
2020년 3월 29일

Great investment for us! We researched several analytics tools and Glew was definitely the choice for us given our limited bandwidth as a small team. It's integrated with many of the e-commerce tools we use to run our day-to-day operations. Highly recommend.

Tea Drops
미국
앱 사용 시간: 11개월
2020년 3월 9일에 편집됨

Glew has proved to be a really fantastic investment for us.

Glew is about improving your bottom line by giving you practical insights that can be immediately applied to marketing campaigns.

The focus is on metrics based on gross income, lifetime value and first touchpoint attribution.

This has given us some big gains.

For instance, by showing us the lifetime value of customers via product type we are now able to base our recruitment strategy around those products which attract customers with the highest lifetime value.

The next thing is first touch point attribution. Facebook and Google like you to believe that they were the source of your new customers, but often the place of first purchase is not the place the customer discovered us. Through Glew we now know where our new customers originate and can focus more of our marketing on those places where our best customers discover us.

The basis of the Glew setup is segments of customer types and product types. This is very powerful.

Key segments can be synchronised into our email marketing platform Klaviyo at the click of a button. Then the customers in those segments can be emailed. For instance, you can see which customers reorder specific products, so now we invite those customers to subscribe to the products they re-order.

A summary of kpis is one of the first things you see when you log on to Glew, this helps you to know immediately how you are doing on a daily basis. For instance, with your pay per click things can do awry pretty quickly but in Glew you can see a summary of your daily Facebook stats.
A lot easier than having to dig down into your Facebook control panel.

You can see that Laura and the team behind Glew is really turned on and they are very responsive to new suggestions to improve the product. They are not working from what sounds nice in theory but from stuff that will directly drive increased income. And they are a friendly bunch!

Glew has provided us with data insights that would have cost us many £thousands to obtain via the services of an analyst.

The Raw Honey Shop
영국
앱 사용 시간: 거의 2년
2020년 2월 25일

Simple to install and very versatile. I use it all the time across product, marketing, customer analytics, etc. Affordable for what we get. Some things Shopify does better, some things Glew does better, together I have a pretty powerful set of analytics for a complex business.

Myles Apparel
미국
앱 사용 시간: 대략 4년
2020년 2월 25일에 편집됨

Glew is an outstanding e-Commerce Analytics tool. It offers a wide variety of reports and KPIs to help merchants better understand their business, precisely forecast product inventory, identify bundling and up-selling opportunities, and much more. Their support is outstanding and always responsive should you have any problems or questions about their product. Laura helped us get up to speed very quickly and has always been very responsive and thru with responses and help.

Thanks!

Killerspin
미국
앱 사용 시간: 2년 초과
2020년 2월 24일

Glew is hands down the best analytics platform for merchants in the Shopify world. It integrates with our entire tech stack and gives us great insights into our data

Better Way Health
미국
앱 사용 시간: 대략 2년
2020년 2월 21일

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used, how we used it, and what we needed to do with subscriber analytics. They promised and promised in the sales demo that we could get everything we needed. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for in the demo. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. A team member specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments they decided to send me to collections over 10 months later. SLEEZY. Garbage customer service.

PRO EDU
미국
앱 사용 시간: 9개월
답글 Glew개 2020년 2월 21일

Hi there - this is Abby from Glew. I’m so sorry to hear you haven’t had a positive experience with our product. It’s our primary goal to make sure all of our clients see value in Glew, and it sounds like there was some miscommunication from the start with your subscription. We’d love to get on a call to figure out a solution. You can email me directly at abby.healy[at]glew.io and I’ll make sure you’re connected with the right person. - Abby

2020년 2월 18일

We've been using this app for about a year and the business intelligence it gives us is incredibly helpful and unmatched. The team is super helpful on training and helping us use the tool. We are really happy with Glew.

Mala Prayer
캐나다
앱 사용 시간: 대략 2년