Glew Analytics & Reporting , 리뷰 78개

Glew is by far the most horrific analytics platform/app we have come across. If you're looking for an analytics platform for your brand/agency, I'd look into Daasity, SourceMedium, Lifetimely, or many other analytics platforms that will take your business needs seriously and care to build a solution that meets your needs. We run one of the fastest growing eCommerce brands on Shopify and could have not been more disappointed with Glew's platform/features, management, or customer service. Do your business a favor and don't waste your time or energy trying to make their platform work.

Our company is a leading ecommerce agency with over 20 brands, we downloaded Glew and signed up for the yearly subscription for some of our brands. Within the exact same day the integration failed for our brands. So we got on a call with their team to fix it - a week went by and there was no fix... then a few months went by with no fix. We asked for our money back and they refused.

As more time went on they just stopped responding to us. We sent so many emails to their team not including chat messages asking for help as it is not a cheap platform and received no help at all. Honestly, we have never experienced something like this and would never conduct business this way so our entire team was pretty horrified.

Complete disaster. We bought this service to help us figure out our sell-throughs. We were promised repeatedly that this could be done, but were then told that they weren't calculating properly. It took months of calls and meetings (mostly because their rep kept cancelling the meetings we had booked) and finally we gave up, after wasting over $1000 on a service that for one year was completely useless to us. We asked for some money back since we got almost no value, and they refused. Do not waste your money on this.

Once you sign up there's no support. And support is really unhelpful. As most other people said, I'd use a different app, especially at this price point there's much better options

we have used this app in trial version. we have opened two tickets to see how it worked in different areas: we never got an answer. we have opened another ticket after completing our trial period because we will not continue. if they don't answer questions during the free trial we don't feel confident to invest almost 1000 dollars up front. we have asked them to delete our account and all the data that is synchronized and so far we have no response. all the data remains on their platform. keep an eye on this before installing it. this is our opinion.

Requiring an annual agreement for a product whose efficacy is yet to be proven could be a crippling burden for a small business. Living in turbulent times, it’s shameful to see a company embracing these practices and Shopify allowing them to prosper unchecked.

had the free trial. asked if specific features were possible and was advised it is but only on the paid version. I started paying 199USD a month to then find out i was lied to and the features I wanted was not possible to I asked to cancel the subscription. They said it wasn't possible so I canceled the payments through the bank. I'm not going to pay for an app I'm, not using, 9.99USD a month i don't really mind but 199USD per month I'm not paying. Especially when i was told the features were available... I lied too. Now they are threatening to take me to court for not paying. I haven't logged in for 8 months other than to download invoices. WOULD NOT RECOMMEND AND DO NOT BE RUSHED INTO PAYING AS YOU CANT CANCEL. Little data is a fraction of the price and does the same thing.

I hired am email marketing agency on Upwork to build some Klaviyo flows for my store. They are a partner with Glew.io and signed me up for an account so they could use the analytics to build better flows. To be clear, I DID NOT sign up for a Glew account and the first time I knew anything about this service was on the wrapup call with my email agency when they mentioned they use their data and passed me off to their team for a demo.

The product looked cool, and for $199/mo I was willing to try it out for a couple of months to see if I could make use of the data for my store. Since my store is just 7 SKUs, there wasn't much that I was able to do to use the data so it wasn't a good use of money. I reached out to my rep at told him this and asked to cancel. They set up a quick demo, and after going through everything, agreed that my store was too simple to have any meaningful takeaways.

When I tried to cancel, they told me that I was locked in for another 7 months. I explained that I never signed up for this service in the first place, but they didn't seem to care and threatened to send me to collections. They continue to stick by their guns that I knowingly entered into a year-long contract, even though I DIDN'T SIGN UP FOR THE SERVICE IN THE FIRST PLACE.

Beware of this company and their sneaky and bullying tactics.

The app can be very useful, unfortunately I can not make a comment on this. my employee mistakenly purchased this app agreed with our digital commerce consultant with a binding contract of 3 years. I am trying to terminate this contract since two years but they don't accept and we pay each month 169€ for nothing. Now I pass the case to our lawyers and will wait what can be done. We sent the termination letter but they didn't reply. According EU law we have the right to terminate the contract but Glew team simply ignored this and I find it very unprofessional.

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used, how we used it, and what we needed to do with subscriber analytics. They promised and promised in the sales demo that we could get everything we needed. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for in the demo. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. A team member specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments they decided to send me to collections over 10 months later. SLEEZY. Garbage customer service.