Better Way Health
Glew is hands down the best analytics platform for merchants in the Shopify world. It integrates with our entire tech stack and gives us great insights into our data
Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used, how we used it, and what we needed to do with subscriber analytics. They promised and promised in the sales demo that we could get everything we needed. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for in the demo. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. A team member specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments they decided to send me to collections over 10 months later. SLEEZY. Garbage customer service.
Hi there - this is Abby from Glew. I’m so sorry to hear you haven’t had a positive experience with our product. It’s our primary goal to make sure all of our clients see value in Glew, and it sounds like there was some miscommunication from the start with your subscription. We’d love to get on a call to figure out a solution. You can email me directly at abby.healy[at]glew.io and I’ll make sure you’re connected with the right person. - Abby
We've been using this app for about a year and the business intelligence it gives us is incredibly helpful and unmatched. The team is super helpful on training and helping us use the tool. We are really happy with Glew.
We have been using GLEW for 2 1/2 years now and it has become an integral part of running our business. The team was extremely helpful in getting us setup initially and their support has been helpful and responsive.
The app provides valuable insights that help us optimize our Shopify store. We really like the individual consumer profiles that show path to purchase and the 1st purchase/2nd purchase business insights matrix. It has allowed us to suggest the right products to the right customers and make people very happy! The staff is extremely helpful and the webinars are a great way to learn even more tip and tricks to maximize customer understanding. The yearly cost is nothing relative to the amount that this app will help your business grow.
CARLY JEAN LOS ANGELES
Laura is great at helping us game plan based on Glew's insight into what can increase profitability!
Easy to plug into your store and immediately provides analytics in an easy-to-digest format. Can add all apps to track data and get holistic view of your ecommerce stats quickly and actionable insights to use for your team. Recommend for small businesses as a way to be data-driven from the start.
A great app to get full visibility on our operations. Glew pulls in data from our marketing spend, analytics, email, etc. for one view.
First Lite Performance Hunting
We're a multichannel D2C business that has been using Glew for a few years now and have been very pleased with the application. We've been able to gain a lot of insight into our business in general, as well as customer insights that have allowed us to change our communication, forecasting and even segment strategies. Best of all, Glew is extremely responsive whenever you have a question or issue--very unusual in this day and age. Highly recommend.
Thanks so much for your review, First Lite team! We're so glad you've had a great experience with Glew!
Great app if you want to have all your data in one place and understand the important KPIs and how they correlate.
Thanks so much for your 5-star review! 🌟