Globo Mega Menu, Navigation

Horrendous service. I contacted Sarah Nguyen about charges that were happening on our account, even though their had been incompatible with our store for many months. She said she'd take it up with the billing department and "get back to me ASAP".

TWO MONTHS later she responds, and says they will refund me for the two months (the two months they charged me for while she took the time to respond to me ASAP). They won't refund any other charges, even though their app was charging me.

I don't care for the money, but on a matter of principle, this tells you exactly what kind of people you are working with.

The republication of an unpublished menu, without any warning or even acknowledgment, results in the loss of translations across all pages.

This App is slowed my store alot also not working properly that't why i'm removing this app. not recommended. Thanks

辛苦半天创建的导航，明明保存了 为什么找不到记录？

"The app is just as hopeless as its support. Both are a disaster."

I was custom request to This team.
This team broken my theme.
And, Cannot be undone.
Very terrible experience.

Randomly stopped working from 25 september no live chat support please help!

I had a terrible experience with this app, and the customer service is not very well either. When requesting help to install the app properly, they made changes that did not work at all, and published it so it was live! When I asked if they could revert the changes, they did not respond. Also, the menu did not include brand logo or cart, essential for any ecommerce store (how can you buy if there is no cart?)

This app is laggy + its not compatible with dawn. Also menu features doesnt show up in the store when added. All over a very bad experience!

(Except the support, they are quick and reliable, but app is a nightmare)

Details:
- Tried to add it to Dawn and it shows up, but when you click anything in the main menu, it takes you to sm random pages
- Tried to add a product carousel, didnt show up
- Not Replacing the old menu or working with it in any way
- All over laggy, bad explained and just not user friendly + far from worth a subscription.

I will explain, point by point, why you should not install this app, without any emotion.

#1. The top menu is visible in the header, but it is not possible to add a logo to this app.
#2. The app has features like login, register, logout, and my account links, but these features are not functioning. When we asked, we were told they do not work in the new version of the app. This is the first time we have seen an app updated without removing non-functioning features. Even when you manually add links like login/logout/register, they do not work correctly.
#3. The support agents know nothing about the app. Their English is at a beginner level, and even the developers do not speak English.
#4. The CSS is not responsive. Images do not shrink or grow. If you want to see images that appear in desktop size on mobile and tablet, you can install this app.
#5. The search function does not work.
#6. Icons should use SVG, but they use images instead. Your site will slow down, and you will face SEO issues. Additionally, the icons are not responsive.
#7. There is no custom CSS area. Settings are limited, and there are other bugs in the app.
#8. No one, including the developers, is helping to fix the issues. Instead, they respond as if they are dismissing you by saying your requests are special and they cannot help you, suggesting you look for another app.