Glow: Loyalty Points & Rewards , 98 recensioner
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There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!
Hey there,
I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. As for customers not being able to redeem their points, it sounds like you may have exceeded the max number of customers with points on the free plan or disabled the app inadvertently, but we are happy to investigate further and help if you circle back. Our team has reached out a couple of times from what I can see but we haven't received any replies. Perhaps an email issue? Not certain but we'd love an opportunity to help if you can please email support@glowloyalty.com and ask for Larry or Ryan.
Easy set-up. Well priced at entry level. Very good customer service and response times from the Glow team with clear answers to questions asked. Does what it says it does. Haven't used the VIP Tiers as yet but all indicators suggest this will also work very well. Recommended.
Thank you so much for your positive 4-star review. We truly appreciate your kind words about our app's ease of setup, pricing, and customer service. We strive to deliver clear and prompt support to our users, so it's wonderful to know that our team has met your expectations.
I’m glad to hear that you’re considering using the VIP Tiers feature. We’ve seen many businesses benefit greatly from it, and we’re confident that it will add even more value to your loyalty program when you’re ready to implement it.
Your recommendation means a lot to us, and we’re thrilled to have you as part of the Glow Loyalty community. Thank you for your trust and support. We’re here for you if you need anything else!
Warmest regards,
Glow Loyalty Team
Glow is great. We were one of the first stores to use it and the support has been fantastic. Our customers love earning points when they shop and the setup was super easy. Definitely recommend! Also the cost is much more fair compared to some of the other apps on here.
Thank you so much! Really appreciate you taking the time to leave a review.
I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest relief for our company. If you have a high volume site Do NOT download this app for loyalty rewards. They can't handle the volume and the glitches are too numerous to list. Worst mistake we have made. The plan adds in people that just browse the shop without actually purchasing anything causing the app to exceed the limit. We went over 35k members constantly even with us deleting these fake accounts. Each the system froze the app not allowing our regular customers to use their rewards although they still charged us for the time the app was down and each time wanting us to upgrade the app to a higher plan and taking a week or more to get back to us because they wouldn't have an available upgrade on the site. We had over 35k accounts each month on the glow loyalty rearwards but did not have that amount in sales. Something doesn't make sense here. I don't have 4 extra hours a day to delete these fake accounts on the app nor should I have to pay additional $100's of dollars in fees for fake accounts. Time to upgrade your software and expand customer service. You can't charge a person when your site isn't providing the service due to the site not allowing customers to access it.
I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your account to be deactivated until you upgraded to the next tier. We agree that the upgrade process needed to be improved, so we released an update several weeks ago that addressed your specific issue. Merchants can now self-upgrade on custom plans to ensure their accounts remain active at all times, up to a million customers. As for your comment about active users, we only count customers with points towards your plan limit, so it sounds like there may be some confusion regarding this. We award guest checkouts with points by default, but this functionality can be disabled easily from the app settings, and you can also have points expire to lower your costs. Glow has had 99.99% uptime since we launched last year, with no significant downtime. We hope you will reconsider and give us a chance to help. We have solutions in place for many of the issues you've described. Our support team is online M-F from 8 AM - 5 PM PST, and we would be happy to discuss further if you're willing.
Easy to install and customize. Their support is friendly and incredibly fast. One of the only affordable apps where you can reward with products (it’s the only way in Germany for booksellers to run bonus program so). Hope they will solve the problems with automatic members (same here) and the translation difficulties, but I’m very confident about it ;)
We appreciate the kind words greatly. Thanks so much for sharing your feedback with others and allowing us to help with your loyalty program. We're here if you have any questions or need assistance.
Speedy and professional customer service. A bit pricey when you have more than 50 users but other than that our experience has been good so far.
Thank you for your thoughtful 4-star review and your kind words about our customer service. We’re thrilled you've had a good experience with our team! We understand that pricing can be a concern, especially for growing businesses, and we appreciate you bringing this to our attention back in 2022.
I'm excited to let you know that we've listened to our customers’ feedback, including yours, and have recently reevaluated and lowered our pricing. We are now offering more affordable plans that we hope will better accommodate businesses of all sizes, including those with more than 50 users.
Thank you again for being a valued part of the Glow Loyalty community and for helping us improve with your insightful feedback. We’re here to support your continued success and hope our new pricing structure will make that journey even more enjoyable!
Warmest regards,
Glow Loyalty Team
it is a great app. Thank you for all of your help with the process.. I had no issues at all. debstilbud.dk
Great option for the price! CSS customization was great. And the customer service team was super helpful.
I needed a nice referral program/rewards app, and this one works great. Not to mention it's PRETTY! I love it. Customer service was also a huge help, going above and beyond to help me customize the widgets.
Thank you so much! We really appreciate the review!
The app is perfect for a micro start up like ours. I liked that the pricing was fair and I was not really losing out on features using the free plan. Once my customer base grows, I will be able to seamlessly jump to the next tier plan at a reasonable price.
Easy to set up, allows for me to use my own colours and logos. The customer service was also excellent when I was first comparing different options!