GOAFFPRO ‑ Affiliate Marketing

I like the app itself, and I believe the team does a good job - provided the issue doesn't go beyond what is covered in the documentation.
Unfortunately, customer support has ghosted me and isn't responding to inquiries. This is a real shame, as I would have loved to find a mutually beneficial solution and establish a long-term partnership. I even told them they could simply let me know if they weren't interested in working together; that would have been perfectly fine, too.

Perhaps customer support struggled to put themselves in the customer's shoes and realize that not everyone is a software developer. From that perspective, I can understand why a conversation might have seemed more challenging than expected. However, in my view, handling such situations is precisely the job of customer support.

I’m giving two stars because simple inquiries are answered quickly and helpfully. That said, ghosting a customer is a remarkably disrespectful way to behave.

**Edit to add**

While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review.

Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review.

I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome.

Your team wrote the following: "I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP.

While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely).

Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). "

I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity.

All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me.

As a customer service manager, your experience leaves a lot to be desired.

The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help?

Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.

The app itself is very useful and convenient. However, I recently encountered an issue with my email. The email account I have linked with GoAffPro to send affiliate emails started bouncing messages back since last week. Strangely, when I use the same email to contact other customers—including my own Gmail—it works perfectly, with no issues sending or receiving.

I reached out to GoAffPro support through their chat window and followed their instructions to email their management address, but I never received a reply. When I asked again why I hadn’t heard back from their technical team, they said the technicians would contact me directly. Yet they kept insisting they never received any of my emails. I even tried sending from three different email accounts, but their only response was arrogantly saying it must be my problem. Meanwhile, I communicate daily with my customers without any issues at all.

Both their support and technical staff came across as arrogant and impolite, often rushing to end the conversation. This makes me wonder if Chinese sellers are not being treated with the same respect as others.

Although I don’t have many alternatives and will continue to use the app because of its functionality, I am genuinely disappointed and frustrated by the lack of courtesy and the dismissive attitude in their responses.

The marketplace for Spanish influencers is not curated. Usually invites are ignored by the influencers, or they send you to an agency which is wiling to make promotion in exchange for an additional fee.
The app configuration is cumbersome, with options scattered in different pages. Look & feel is not consistent with Shopify Experience. Overall I feel like I've wasted the money I paid for the subscription.

Me desespera que no tien traduccion de la pagina en ESPAÑOL

One of the better apps in terms of customization. Support is not that good. Sent a request a week ago, follow up, still no response. Good Software, Bad support.

I haven’t really used the app yet. So this isn’t a review. But it won’t let me exit the setup without reviewing. I will review once I’ve used it.

App works fine. We have some issues with the sharing function though.
Support does not get to questions at all, waiting for several days already.

I didn't get email notification when somebody signs up. I contacted the support twice via "Get support" dashboard but didn't get any help. Don;t know how to do :((( Also my store didn't work on the app.

Without any setup change, our commission system changed working differently after Feb 6 and we are having issues with our affiliates due to that. They are slow on resolving our issue.