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Paid for the premium membership because it promised integration with ReCharge (another Shopify app). Integration did not work at all. Tried to downgrade my subscription, but no option. Contacted support, no reply. Writing this in the hope that I get a response. I would like a refund for the 2 month premium and my subscription downgraded.
UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined
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Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to anyone simpLy because the service is excellent. The App itself does what is required for Affiliate Tracking. Recommendations: allow for more branding on the Affiliate Dashboard itself. Adding branded imagery in the background would be great idea as well as offering more branding on the Affiliate Welcome Email.
I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.
Hello HealthPulze
For downgrade, please contact our customer support team at support@goaffpro.com. Our team should respond within 24 hours with a list of breaking changes with the downgrade (if any) and after your confirmation, your plan would be downgraded.
If you want to do an urgent downgrade, you can simply uninstall the app to cancel the bill. This approach is not recommended for the fear of service disruption to the affiliate. A clean downgrade works best.
I wish you would give us a chance to help you with this. We sincerely wish to hear from you.
Update: as it appears the matter was resolved in a couple of hours by the support team. Thank you for giving us a chance to resolve this issue.
WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!
Hi Aleandro
As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution.
By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too.
I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done.
We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone.
So we have built some capabilities in the app
The system also gives you the ability to clear the browser cookies via noref links like
https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies
and/or you can easily manage the sales via the Sales page.
Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab)
The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system
Hope this misunderstanding does not sour our long term relationship.
Thanks and Regards
Anuj Tenani
CTO @ Goaffpro
Unfortunately, the app can no longer be opened recently. In the corresponding area, "Just a moment" (or something similar) flashes very briefly, then the screen goes white. Thus, GOAFFPRO must unfortunately be removed from our store again.
Don't ever install this app. they keep your store connected after you uninstall it and generating codes on the web.
Hi
Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your program is turned off automatically
Right now I am about 3 days into my 15 day trial and my experience is not making me want to stay with the premium. The discount codes for my affiliates don't seem to work and I can't find anything helpful online to resolve the issue. I sent a message to them, but I am not hopeful for a quick resolution. Sent a message 3 days ago with nothing but a confirmation in response. I also didn't get an email about the affiliates that were waiting approval recently. I had high hopes, but right now I am thinking I may need to find another app.
[REQUEST FOR FOLLOW UP]
Hi Kristin
Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the reply. Please check the Contact Email in Settings -> Notifications tab.
Currently it is set to kristin@greatmorningscoffeeandtea@.com, which doesn't seem right.
Now coming on to your question. Since you had manually set the expiry of the automatic coupons to 27-Nov-2019 (by editing the [APP]GOAFFPRO discount rule in Shopify), the coupons stopped working on that date. To make them work again, we ask you to either extend the expiry or remove the expiration date altogether.
Also, your automatic coupons are set to apply on limited sets of products, so during testing, please ensure that your cart has those products, or you can also remove this limit in the Coupons -> Automatic Coupons section.
Hope this helps, let me know if you need help with anything else.
Update on 8/31 2023
The customer support Melanie is very unhelpful and the way they talk to us seems they are the boss and can ask you to do anything!
Their report is very inconvenient, they cannot allow you to do a custom report that contains all the data, which is completely understandable because nothing is perfect! But their attitude to this really upset me, Melanie said it is a good suggestion to improve their app, but it is not their responsibility to send this to their tech and asked me to write an email to them again about this!
I mean????? No matter if you will take my suggestion to improve, but I already told you this, and you are not communicating or submitting this inside your teamwork? If that's the case, let me know, I will make my business somewhere else!
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael
Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case
Your last email to us was 9 hours ago.
https://i.imgur.com/GkX36yl.png
Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below
https://i.imgur.com/XVyP72t.png
Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query.
Hoping for a long lasting relationship.
I can't even set up coupons for my affiliates so none of them have discount codes they can use with their followers
Hi
You can set coupons in the Coupons page. You can also enable Automatic coupons to be generated and assigned to each affiliate when they register.
Please get in touch with us at admin@goaffpro.com so we can help you better.