GOAFFPRO ‑ Affiliate Marketing

The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.

An utterly dire app with huge amount of security issues some affiliates we able to creat 100% codes.

Avoid at all costs as when cancelling the company still tried to take payments

I ask a simple question, the person sends me his guide, I read it, I ask the questions anyway, the person sends me back his guide, telling me to read it carefully.

I just ask Yes or No for my question, and Daniel, who obviously doesn't know his job, tells me after sending his guide 5 times, to ask the technical team.

Bullshit, get your people back on the service team.

I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?

But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.

This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!

Reply on 9 Oct:
Your response is missing the point entirely.

You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.

The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.

Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.

By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.

App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.

Trying to get help from support and have no response for 5 days now.....looking for another referral app option

So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response

"Hello,

Bumping this up for our technical team to check

They should check and update you soon"

We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.

**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.

Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.

had this app for less than 24 hours and have 23 random affiliates. They are automatically accepted and its very obvious that they are scam accounts because of their suspicious looking names. Customer support sucks, they take forever to give you an answer. Too bad as it looked promising when I was setting up the account but this app has major privacy and security issues. I also ready loads of reviews of affiliates not getting paid and that is not something good for the reputation of our website.

After loging as an affiliate, it keep showing the old domain name, instead of new. They says it cannot be changed, time for UpPromote

The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience.

Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable.

I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan.

What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand.

Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience.

To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively.

Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.