리뷰 (1,862)

전체 평점
4.8
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2024년 9월 4일

App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.

Trying to get help from support and have no response for 5 days now.....looking for another referral app option

Freedman's
캐나다
앱 사용 기간 대략 2년
2024년 9월 30일

By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.

B.Different Clothing
스웨덴
앱 사용 기간 1년 초과
답글 GoAffPro개 2024년 10월 1일

Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.

Both the queries were answered promptly with helpful guides. Screenshots are attached for readers

https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png

https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png

To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.

Anyways, we wish you good luck and hope you excel in all your endeavors.

2024년 10월 4일에 편집됨

So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response

"Hello,

Bumping this up for our technical team to check

They should check and update you soon"

We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.

**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.

Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.

Inahsi Naturals
미국
앱 사용 기간 5일
2024년 6월 24일

had this app for less than 24 hours and have 23 random affiliates. They are automatically accepted and its very obvious that they are scam accounts because of their suspicious looking names. Customer support sucks, they take forever to give you an answer. Too bad as it looked promising when I was setting up the account but this app has major privacy and security issues. I also ready loads of reviews of affiliates not getting paid and that is not something good for the reputation of our website.

PractiPrep
스위스
앱 사용 기간 대략 11시간
2024년 4월 18일

I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!

Teacup's Paw Couture
미국
앱 사용 기간 거의 2년
답글 GoAffPro개 2024년 4월 19일

Hi

This is because you activated the shopping with toolbar in your program which shows the affiliate whose cookies are present in your browser.

Since you had clicked the affiliate's link, the referral cookie is present in your browser which shows the toolbar.

Our support had also informed you about the same thing.

Attaching the support conversation screenshot below
https://creatives.goaffpro.com/7/8bq3ymuacy-screenshot-2024-04-20-at-74052-am.png

Also, your email to us was 12 days ago NOT 2 MONTHS back ??

The resolution as replied by the support rep was also simple. You can either Turn off the shopping with toolbar function (Look & Feel -> Toolbars tab ) OR clear the affiliate referral cookie in your browser which removes the shopping with toolbar.

You can clearly test this as the toolbar will only appear in the browser which has the referral cookie (so try with a mobile browser ?)

Hope this information helps

2024년 4월 5일

Without a doubt this is the most complicated app I think we have to use every month. The app provides enough information to sink a ship and yet cannot simply supply a PAY NOW button for each affiliate, it is extremely frustrating

Scale Motorsport
미국
앱 사용 기간 2년 초과
답글 GoAffPro개 2024년 4월 6일

But it's right there in the Payouts page

Click on the Payouts page in the admin sidebar and click Mark paid for which ever affiliate you want to pay

See the guide below

https://docs.goaffpro.com/how-tos/mark-affiliate-payments-as-paid

It's literally one click away in the admin panel

2020년 2월 2일

Paid for the premium membership because it promised integration with ReCharge (another Shopify app). Integration did not work at all. Tried to downgrade my subscription, but no option. Contacted support, no reply. Writing this in the hope that I get a response. I would like a refund for the 2 month premium and my subscription downgraded.

Dr Heffs US
미국
앱 사용 기간 4년 초과
2023년 7월 26일에 편집됨

UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined
********
Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to anyone simpLy because the service is excellent. The App itself does what is required for Affiliate Tracking. Recommendations: allow for more branding on the Affiliate Dashboard itself. Adding branded imagery in the background would be great idea as well as offering more branding on the Affiliate Welcome Email.

White Lion Athletics
캐나다
앱 사용 기간 거의 4년
2019년 8월 5일

I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.

HealthPulze
캐나다
앱 사용 기간 3년 초과
답글 GoAffPro개 2019년 8월 5일

Hello HealthPulze

For downgrade, please contact our customer support team at support@goaffpro.com. Our team should respond within 24 hours with a list of breaking changes with the downgrade (if any) and after your confirmation, your plan would be downgraded.

If you want to do an urgent downgrade, you can simply uninstall the app to cancel the bill. This approach is not recommended for the fear of service disruption to the affiliate. A clean downgrade works best.

I wish you would give us a chance to help you with this. We sincerely wish to hear from you.

Update: as it appears the matter was resolved in a couple of hours by the support team. Thank you for giving us a chance to resolve this issue.

2022년 6월 3일

WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!

The Sense of Doubt
독일
앱 사용 기간 3년 초과
답글 GoAffPro개 2022년 6월 3일

Hi Aleandro

As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution.

By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too.

I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done.

We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone.

So we have built some capabilities in the app
The system also gives you the ability to clear the browser cookies via noref links like

https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies

and/or you can easily manage the sales via the Sales page.

Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab)

The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system

Hope this misunderstanding does not sour our long term relationship.

Thanks and Regards
Anuj Tenani
CTO @ Goaffpro