GOAFFPRO ‑ Affiliate Marketing

App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.

Trying to get help from support and have no response for 5 days now.....looking for another referral app option

By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.

So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response

"Hello,

Bumping this up for our technical team to check

They should check and update you soon"

We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.

**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.

Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.

had this app for less than 24 hours and have 23 random affiliates. They are automatically accepted and its very obvious that they are scam accounts because of their suspicious looking names. Customer support sucks, they take forever to give you an answer. Too bad as it looked promising when I was setting up the account but this app has major privacy and security issues. I also ready loads of reviews of affiliates not getting paid and that is not something good for the reputation of our website.

I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!

Without a doubt this is the most complicated app I think we have to use every month. The app provides enough information to sink a ship and yet cannot simply supply a PAY NOW button for each affiliate, it is extremely frustrating

Paid for the premium membership because it promised integration with ReCharge (another Shopify app). Integration did not work at all. Tried to downgrade my subscription, but no option. Contacted support, no reply. Writing this in the hope that I get a response. I would like a refund for the 2 month premium and my subscription downgraded.

UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined
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Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to anyone simpLy because the service is excellent. The App itself does what is required for Affiliate Tracking. Recommendations: allow for more branding on the Affiliate Dashboard itself. Adding branded imagery in the background would be great idea as well as offering more branding on the Affiliate Welcome Email.

I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.

WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!