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ATTENTION FRAUDEURS !
J'avais installée l'application et ne l'ai pas vraiment utilisée jusqu'au jour où j'ai reçu un mail de leur part me disant qu'un affilié avait amené un client.
Faux ! Il s'agit d'une fraude, un client étranger (mon commerce est hyper local), m'ayant volé l'argent d'une commission sur un client qui était déjà dans ma boutique.
Seul le support Goaffpro peut aider et empêcher ce paiement de commission mais je ne suis pas certaine de leur retour à l'heure actuelle.
Prévention et pour ma part je ne ferai plus de programme d'ambassadeurs. Trop risqué pour des petits commerces comme le mien.
Très déçue et énervée.
BUYER BEWARE!!!
Unless you truly understand this app's functionality, you might wind up with paying affiliate commissions to people who are trying to scam you! I inquired about an affiliate's claimed orders because I wanted to learn how I determine whether these orders were a result of the affiliate's actions. Here is what Goaffpro told me 6 days later:
"This affiliate was found to be cookie stuffing and was hence suspended from the platform. You don't need to pay suspended affiliates.
As they have been found doing this in multiple programs. They have been blocked platform wide. Usually affiliates who engage in click frauds, cookie stuffing etc. are proactively suspended from the platform to protect our merchant partners."
Sounds to me like the app developers need to work on security measures to help protect their merchants. I am very disappointed. There needs to be more transparency.
Unfortunately, this app does not work for us. Despite all our marketing efforts, it appears not fulfilling our purpose. Our business is over controlled by them. All of our marketing materials and digital assets are connected with their domains. That makes it hard to promote our own brand. We believe there is a better one out there that can do a better job instead of paying for this software that basically does not perform well. It is also too expensive for small business owners. We do not recommend it.
I tell them the app isn’t working and they just send me to the FAQ. When I say there’s a bug in the app, they tell me to email the technical team. You’re paying $49 USD a month for this and the help desk’s response is “email the technical team.” Just think about that.
Think twice before installing this app.
Hi
We take all feedback seriously, but we cannot support or accept abusive or discriminatory behavior toward our customer support team. Our staff works hard to help every customer respectfully, and we expect the same respect in return.
Screenshot Proof :
https://creatives.goaffpro.com/7/ynjhcwsi-1000036917-1.jpg
https://creatives.goaffpro.com/7/xtzsfeak-1000036916.jpg
Your comments included language that was inappropriate and against our community standards. Because of this, we were unable to continue the conversation.
If you still need assistance, we’re more than happy to help you—provided communication remains respectful. Please reach out to us directly at support@goaffpro.com so we can resolve your issue properly.
This app serves as a scam platform for scammers (sadly)
Vietnamese will register, highjack your brand name on Google, position their crap on your already built sales and you'll have to pay commissions...
Run away.
Hi
The marketplace is an optional feature and it disabled by default.
You don't have to publicize your program to everyone on the internet. You can keep it running privately. You can also set marketplace restrictions to ensure that only users from US (or your chosen country register).
Finally you only approve the users whom you want to work with. The system clearly displays the user's country / ip address etc. when they sign up.
You can also auto block google ad sales (Settings -> Advanced settings tab -> Block google ads option)
If you don't want to work with affiliates outside the France, don't approve those accounts.
I checked your marketplace listing and there are no country restrictions. and the program is explicitly set to auto approval.
Payment to the affiliates is also at your discretion, you can evaluate their sales before them paying
Finally, being a free user, you are not paying us anything, you have been using the app for many years, and bad mouthing us here is a complete net negative for us. We already have too many dropshippers like you, using the free version and consuming resources without contributing to the ecosystem.
With our reply, at least your customers would know that they are buying overpriced goods from your store. They can get the same from alibaba for one tenth the price. $19 for leaf earrings, the exact same on alibaba for $1.20. What a ripoff. Run Away
After using the app for longer, having 100's of affiliates we had issue's with some of the platforms functions and attribution. They claim its due to our google ads that sales are not attributed, which could be true but:
A: We didn't make any changes in google ads for months and suddenly a ton of sales got 0 commission because of google ads
B: They refused to even help / think with us and simply didn't respond|
C: They refused to offer any sort of solution or help us think through how to solve it.
Overall we lost a lot of good rep with our affiliates, GoAffPro left us hanging and was quite snarky / non-helpful.
Would not recommend. We have the most expensive plan so dont expect much support.
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?
But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.
This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!
Reply on 9 Oct:
Your response is missing the point entirely.
You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.
The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.
Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words.
To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??)
If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving)
Anyways, we wish you good luck and hope your store succeeds.
8888
[ update ]
There are literally so many ways to give discount to your affiliate's customers.
1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons)
2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes)
3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code)
4. You can assign the codes before approval.
The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options.
This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out.
Please be kind enough to update your review after you do the above test.
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.
Trying to get help from support and have no response for 5 days now.....looking for another referral app option
The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.
Hi
The customer service responded appropriately to your questions. The coupon code in question [SARA-48-AF] was NOT created through the app You created it manually in Shopify. When you manually create it in shopify, you also need to manually update it there. If you want to automate things, then create it through the app.
It is quite simple to understand and you can update the code in less time you took to lash out
Also, you are on the free plan, not paying us anything, got live chat support, got right answer in 5 minutes from a real human and still chose to write this to ruin our team's morale. 👍
We asked Harper and Emma to help us create a ticket with an issue and they were not willing to help at all until we mentioned the review page.