Omtaler (1 866)
Raffiner
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Etter vurdering
Their support is very poor, we faced a problem regarding mail customization but haven't received a solution yet.
I am completely outraged with the customer service at Goaffpro. I've been stuck with a problem for 24 hours, and the only thing they can think of is to send me an email instructing me to repeat an action that doesn't work. Even so, I have followed their instructions, returning to the app and trying again, but nothing changes. The situation remains the same. The lack of interest and professionalism from their customer support team is unacceptable. There is no excuse for this level of negligence and lack of support. I am furious and still waiting for a real solution
POOR SUPPORT TEAM DONT ANSWER BAD APP NO SALES POOR MARKETING APP! DONT LIKE THIS APP!;..................................
Hi Shelly (A-listbossybags)
This is ridiculous. How can we help, if you don't tell us what you need help with ???.
You last contacted us on 7th June and the support team promptly replied to you, but could never get you to answer back
Attaching screenshots below for anyone who is reading this review
https://ibb.co/SXhhVDs
https://ibb.co/FBSNNMT
https://ibb.co/f9wd2Hk
https://ibb.co/kcHkCs7
Our team is here to help you get the most value out of the system if only you care a little. Our system has helped merchants scale from nil sales to hundreds and thousands in sales but this all requires cooperation from everyone involved
Thanks & Regards
Anuj
CTO @ Goaffpro
This app gave affiliates access to my store that on a gated, locked page that caused thousands of dollars in losses.
I downloaded the app and got stuck on the settings. Was asked to write my company URL for the affiliate platform and I did that, " https://ooomanna-com.goaffpro.com", this was provided to me after downloading.
But it was not recognized so tried many variations,all of them denied.
I immediately sent message requesting support, this was 4 days ago, there's no response to these day.
I have seen lots of complaints on customer service but I didn't expect it to be this worse.
I appreciate you developing very useful app and offering it for free, but what's the use downloading if it not applicable.
I need some body to help me with the setup otherwise I have to look elsewhere.
Thank you
ooomanna
I figured this app would be great to use for affiliate marketing and getting people to my store and buying. The problem started when I had my first referral and now I can't payout the person, the app itself shows all of these options to pay the affiliates, but only paypal is an option? Really? I tried to integrate it with paypal but nothing. I do not recommend this app and I will be uninstalling. I also wanted to point out there really was no guide in this app to help new users and I didn't know I had not set up a way to pay the affiliates.
Não estou conseguindo integrar minha plataforma de pagamento, faço as compras através do link do afiliado e não aparece nenhum pedido para meu afiliado.
[Merchant update required]
Hi
Thanks for the review. Which payment platform is it ? Did you contact support for the helping with the integration ? If yes, please let me know of the support ticket number. You can also contact me directly at admin@goaffpro.com and I will make sure this gets done.
Thanks and Regards
Update: Still waiting for communication from your end. If possible kindly contact us at admin@goaffpro.com as soon as possible so we can get this resolved at the earliest.
I do not trust this app. I sell exclusively in Germany and strangely enough the affiliate members are Chinese names that seem to have generated any sales in Germany.
I used this app to start my affiliate marketing and while the core functions work OK, there is a bug with creating influencer seeding orders for my affiliates where the address doesn't get populated into the Shopfiy order. This means that I need to go in and manually populate the order address fields in Shopify. Because it's bugged, these orders are completely missing from GoAffPro and you can't make changes to it from Shopify either. Contacted their support about this 3 months ago and at first, the replies were quite responsive but they have chosen to completely ignore my emails completely and still have not fixed the issue. Will be switching to another product and I advise others to find a product support that actually fixes major bugs instead of just going for the low hanging fruit.
Was hit with multiple spam affiliate accts. Now I don't trust this app at all. These people should be ashamed of themselves.
Hey
Please see if you had the marketplace option activated in the app (see marketplace option in the app sidebar). If you had activated it during the setup process, your program is listed on various affiliate marketplaces across the web, from where the affiliates can discover and join the program
Most likely you have received affiliate sign-ups from those directories
In any case, simply turning off the marketplace option delists the program and you can run your affiliate program privately
To note: Marketplace listing is an opt-in feature provided as a convenience to the merchants to quickly list their programs for traction.
Hope this clears away any confusion
Thank you
P.S. Don't blame our service for this. The app did exactly how it was set :)