Omtaler (1 866)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 91 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
25. august 2020

Their support is very poor, we faced a problem regarding mail customization but haven't received a solution yet.

Dot & Key
India
8 måneder bruker appen
7. april 2024

I am completely outraged with the customer service at Goaffpro. I've been stuck with a problem for 24 hours, and the only thing they can think of is to send me an email instructing me to repeat an action that doesn't work. Even so, I have followed their instructions, returning to the app and trying again, but nothing changes. The situation remains the same. The lack of interest and professionalism from their customer support team is unacceptable. There is no excuse for this level of negligence and lack of support. I am furious and still waiting for a real solution

CholloCursos
Spania
1 dag bruker appen
19. september 2022

POOR SUPPORT TEAM DONT ANSWER BAD APP NO SALES POOR MARKETING APP! DONT LIKE THIS APP!;..................................

A-LIST BOSSY BAGS
USA
6 måneder bruker appen
GoAffPro svarte 19. september 2022

Hi Shelly (A-listbossybags)

This is ridiculous. How can we help, if you don't tell us what you need help with ???.

You last contacted us on 7th June and the support team promptly replied to you, but could never get you to answer back

Attaching screenshots below for anyone who is reading this review

https://ibb.co/SXhhVDs
https://ibb.co/FBSNNMT
https://ibb.co/f9wd2Hk
https://ibb.co/kcHkCs7

Our team is here to help you get the most value out of the system if only you care a little. Our system has helped merchants scale from nil sales to hundreds and thousands in sales but this all requires cooperation from everyone involved

Thanks & Regards
Anuj
CTO @ Goaffpro

29. juli 2021

This app gave affiliates access to my store that on a gated, locked page that caused thousands of dollars in losses.

round21
USA
6 måneder bruker appen
26. august 2022

I downloaded the app and got stuck on the settings. Was asked to write my company URL for the affiliate platform and I did that, " https://ooomanna-com.goaffpro.com", this was provided to me after downloading.
But it was not recognized so tried many variations,all of them denied.
I immediately sent message requesting support, this was 4 days ago, there's no response to these day.
I have seen lots of complaints on customer service but I didn't expect it to be this worse.
I appreciate you developing very useful app and offering it for free, but what's the use downloading if it not applicable.
I need some body to help me with the setup otherwise I have to look elsewhere.
Thank you
ooomanna

ooomanna.com
USA
6 måneder bruker appen
24. april 2022

I figured this app would be great to use for affiliate marketing and getting people to my store and buying. The problem started when I had my first referral and now I can't payout the person, the app itself shows all of these options to pay the affiliates, but only paypal is an option? Really? I tried to integrate it with paypal but nothing. I do not recommend this app and I will be uninstalling. I also wanted to point out there really was no guide in this app to help new users and I didn't know I had not set up a way to pay the affiliates.

A Pet Shop
USA
4 måneder bruker appen
5. juli 2020

Não estou conseguindo integrar minha plataforma de pagamento, faço as compras através do link do afiliado e não aparece nenhum pedido para meu afiliado.

OSSCO - Original Street Style Co
Brasil
3 måneder bruker appen
GoAffPro svarte 5. juli 2020

[Merchant update required]
Hi

Thanks for the review. Which payment platform is it ? Did you contact support for the helping with the integration ? If yes, please let me know of the support ticket number. You can also contact me directly at admin@goaffpro.com and I will make sure this gets done.

Thanks and Regards

Update: Still waiting for communication from your end. If possible kindly contact us at admin@goaffpro.com as soon as possible so we can get this resolved at the earliest.

28. juni 2021

I do not trust this app. I sell exclusively in Germany and strangely enough the affiliate members are Chinese names that seem to have generated any sales in Germany.

HAUTTIEF
Tyskland
3 måneder bruker appen
26. juni 2022

I used this app to start my affiliate marketing and while the core functions work OK, there is a bug with creating influencer seeding orders for my affiliates where the address doesn't get populated into the Shopfiy order. This means that I need to go in and manually populate the order address fields in Shopify. Because it's bugged, these orders are completely missing from GoAffPro and you can't make changes to it from Shopify either. Contacted their support about this 3 months ago and at first, the replies were quite responsive but they have chosen to completely ignore my emails completely and still have not fixed the issue. Will be switching to another product and I advise others to find a product support that actually fixes major bugs instead of just going for the low hanging fruit.

Evorie Australia
Australia
3 måneder bruker appen
30. mars 2022

Was hit with multiple spam affiliate accts. Now I don't trust this app at all. These people should be ashamed of themselves.

JM Designs Oklahoma
USA
3 måneder bruker appen
GoAffPro svarte 30. mars 2022

Hey

Please see if you had the marketplace option activated in the app (see marketplace option in the app sidebar). If you had activated it during the setup process, your program is listed on various affiliate marketplaces across the web, from where the affiliates can discover and join the program

Most likely you have received affiliate sign-ups from those directories

In any case, simply turning off the marketplace option delists the program and you can run your affiliate program privately

To note: Marketplace listing is an opt-in feature provided as a convenience to the merchants to quickly list their programs for traction.

Hope this clears away any confusion
Thank you

P.S. Don't blame our service for this. The app did exactly how it was set :)