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Loving this app so far! I was on an affiliate network before but it became very scammy so I'm really excited to be able to have more control over our own affiliate network using this app!
The app is very user friendly and walks you through all that you need to know. I highly recommend it.
I like how easy it is to set up and use this app. I really recommend it to anyone considering their own affiliate program.
Franchement, cette application est top ! Je l'utilise depuis plus de 6 mois. J'ai juste quelques problèmes d'affichage des pages d'accueil mais j'arrive tout de même à l'utiliser. D'où la note de 4/5. Et surtout, l'application permet de bien convertir les ventes. Le SAV est très efficace. Par contre, tout se fait en anglais. ;)
Don't ever install this app. they keep your store connected after you uninstall it and generating codes on the web.
Hi
Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your program is turned off automatically
Great app and it is very easy to use!
WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!
Hi Aleandro
As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution.
By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too.
I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done.
We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone.
So we have built some capabilities in the app
The system also gives you the ability to clear the browser cookies via noref links like
https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies
and/or you can easily manage the sales via the Sales page.
Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab)
The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system
Hope this misunderstanding does not sour our long term relationship.
Thanks and Regards
Anuj Tenani
CTO @ Goaffpro
This App is amazing! I ticks all the boxes for all our needs. The support is the best customer service I have received for a long time. They actually get back to you and solve your issues straight away. Big thanks especially to Anuj Tenani on the support team who has been super helpful and got my pages looking on brand!!
I recently started using a new app on Shopify, and I am incredibly impressed. The app is user-friendly and efficient and has greatly improved my online store.
The interface is intuitive and well-designed, streamlining my workflow and saving valuable time. The developers put a lot of thought into creating a seamless user experience.
What truly sets this app apart is its outstanding customer support. When I asked questions, their team replied promptly and provided clear solutions. Their dedication and expertise reassured me that I made the right choice.
I highly recommend this app to all Shopify users. It's excellent and backed by exceptional customer support. Five stars!
Update on 8/31 2023
The customer support Melanie is very unhelpful and the way they talk to us seems they are the boss and can ask you to do anything!
Their report is very inconvenient, they cannot allow you to do a custom report that contains all the data, which is completely understandable because nothing is perfect! But their attitude to this really upset me, Melanie said it is a good suggestion to improve their app, but it is not their responsibility to send this to their tech and asked me to write an email to them again about this!
I mean????? No matter if you will take my suggestion to improve, but I already told you this, and you are not communicating or submitting this inside your teamwork? If that's the case, let me know, I will make my business somewhere else!