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Very happy with this app! Lots of customization options. My favorite part is the MLM feature. The monthly price is fair. Customer service is active and quick to respond when needed.
I don't see a point in using this app. Emailed support asking some questions on the marketplace, did not get a response. If you're looking for an affiliate program with a marketplace where affiliates can find you, this is not it. You have to find your own affiliates.
Hi Puzzlev
The app is intended to provide you with a fair and unbiased handler to establish trust between you and your affiliates. The reason marketplace is currently in beta and not live yet, is because, by providing you with our affiliates, the trust with merchant is bound to break over long term.
The simple reason is that you cannot independently trust the tracking of an affiliate NETWORK, and have to have your own tracking methods to know that the sales being claimed by the network's affiliates are actually correct and not organic sales being reported as referral sales (by THEIR app)
Even if you use a affiliate network to get you sales, you still should have your own verification mechanism otherwise you will loose money to fraudulent orders and refund scams. We have been in this business for over a decade and know why offering a network is actually detrimental to the merchant's business.
Hope this helps clears your doubts.
I absolutely love this app and how easy it is to use. My business has grown SO much since implementing this feature. It's a great way to reward your best customers for sharing your products with their friends. Totally customizable, I offer my "brand ambassadors" 10% back on every order their friends place. They LOVE it and I enjoy how easy it is to connect users to ambassadors. It's just a great automated system! Highly recommend. AND if you do have an issue they're SUPER fast to respond and help.
I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.
Hello HealthPulze
For downgrade, please contact our customer support team at support@goaffpro.com. Our team should respond within 24 hours with a list of breaking changes with the downgrade (if any) and after your confirmation, your plan would be downgraded.
If you want to do an urgent downgrade, you can simply uninstall the app to cancel the bill. This approach is not recommended for the fear of service disruption to the affiliate. A clean downgrade works best.
I wish you would give us a chance to help you with this. We sincerely wish to hear from you.
Update: as it appears the matter was resolved in a couple of hours by the support team. Thank you for giving us a chance to resolve this issue.
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael
Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case
Your last email to us was 9 hours ago.
https://i.imgur.com/GkX36yl.png
Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below
https://i.imgur.com/XVyP72t.png
Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query.
Hoping for a long lasting relationship.
Would have given this a 5 star rating if it were not for the glaring omission of a lack of notification when your affiliates cross their Payment amount threshold - a simple email to say - Affiliate X is now due to be paid - instead I have to go into the software find the screen on a regular basis to double check. Should happen automatically. Causes a lack of trust by my affiliates as they are telling me that I need to pay them, whereas previously we knew exactly when to pay them without having to check all the time.
so far so good!!
Fairly new to the app but the features are amazing. One of the best affiliate app we have sound so far.
