GOAFFPRO ‑ Affiliate Marketing , 1,663 reviews
Don't ever install this app. they keep your store connected after you uninstall it and generating codes on the web.
Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your program is turned off automatically
This app is a scam artists dream, we have had a successful 3,000 affiliates sign up, zero actual customers have made any sales, all the affiliates signing up are using some type of coupon code advertising on coupon sites, which is prohibited in the terms and conditions. I do not think it is GO AFF PROS goal, but it is a tool for scammers to profit off.
As you have rightly said, this is certainly not our goal and we have many options which you can set
1. Collect more information from affiliates when they are signing up. You can add additional fields in the signup page (like Instagram handle, website, Facebook page etc.) in your signup page. Now the affiliates signing up on your program would be required to fill up that information from where you can verify the identity of the affiliate
2. Once verified you can Approve only the accounts that you want to work with
3. You can also choose to not give a coupon code to affiliates and have the discount (if you want to give your affiliates customers a discount) apply on their link. So the affiliates don’t have a code to but they are required to send you customers via their link in order for their customers to get a discount
4. You can also turn off the marketplace option. That will delist your program from different affiliate directories across the internet and make it more private.
5. You can also choose which conversion modes are active. I.e disable coupon code based tracking and only have referral link based tracking active
In the end, goaffpro, like shopify is a tool. How you use it can make all the difference
Hope these suggestions help. If you have any questions do get in touch
CTO @ Goaffpro
POOR SUPPORT TEAM DONT ANSWER BAD APP NO SALES POOR MARKETING APP! DONT LIKE THIS APP!;..................................
Hi Shelly (A-listbossybags)
This is ridiculous. How can we help, if you don't tell us what you need help with ???.
You last contacted us on 7th June and the support team promptly replied to you, but could never get you to answer back
Attaching screenshots below for anyone who is reading this review
Our team is here to help you get the most value out of the system if only you care a little. Our system has helped merchants scale from nil sales to hundreds and thousands in sales but this all requires cooperation from everyone involved
Thanks & Regards
CTO @ Goaffpro
I downloaded the app and got stuck on the settings. Was asked to write my company URL for the affiliate platform and I did that, " https://ooomanna-com.goaffpro.com", this was provided to me after downloading.
But it was not recognized so tried many variations,all of them denied.
I immediately sent message requesting support, this was 4 days ago, there's no response to these day.
I have seen lots of complaints on customer service but I didn't expect it to be this worse.
I appreciate you developing very useful app and offering it for free, but what's the use downloading if it not applicable.
I need some body to help me with the setup otherwise I have to look elsewhere.
We are confused, all of your emails were replied to promptly. Attaching screenshots of the emails threads below as proof from our customer support team.
please confirm if your registered email address email@example.com is able to receive emails correctly.
Update: Just confirmed, your registered email address on Goaffpro is incorrect. Gmail bounces email sent to your address back with NO SUCH USER error
And the portal URL provided - https://ooomanna-com.goaffpro.com is also working correctly.
If you want to change it, you can use Look & Feel -> Store profile tab -> Affiliate portal URL section.
We have also tried reaching out to you via your store contact form, hoping we can connect and resolve whatever issues you were having.
I used this app to start my affiliate marketing and while the core functions work OK, there is a bug with creating influencer seeding orders for my affiliates where the address doesn't get populated into the Shopfiy order. This means that I need to go in and manually populate the order address fields in Shopify. Because it's bugged, these orders are completely missing from GoAffPro and you can't make changes to it from Shopify either. Contacted their support about this 3 months ago and at first, the replies were quite responsive but they have chosen to completely ignore my emails completely and still have not fixed the issue. Will be switching to another product and I advise others to find a product support that actually fixes major bugs instead of just going for the low hanging fruit.
Thank you for your candid feedback. As stated earlier you will need to have correct shipping address in the affiliate's account for the full order to get created via Influencer seeding.
But even without that the orders once created can be edited directly in Shopify backoffice to correct their shipping address
See here for more clarity
For eg. in your test account we corrected the postal code and the full order was created. But even before that, the orders were getting created in Shopify.
Note: The orders created via Influencer seeding have the same order number sequence as your store like #1119, #1120 etc. So if you find the influencer seeding orders missing in Shopify orders page, that is perhaps a question for Shopify. The orders do appear in the Shopify API (I have personally confirmed this in their API)
Please do try out with a few test accounts and ensure that they have correct addresses and you'll see the orders getting created at both places.
Shopify API will not accept orders without correct shipping address, and unfortunately, there is nothing us or anyone can do about that. Currently there is no way to by pass that restriction.
Hope this helps.
You can get in touch with me directly firstname.lastname@example.org if you have any queries.
Thanks and Regards
CTO @ Goaffpro
WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!
As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution.
By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too.
I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done.
We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone.
So we have built some capabilities in the app
The system also gives you the ability to clear the browser cookies via noref links like
https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies
and/or you can easily manage the sales via the Sales page.
Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab)
The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system
Hope this misunderstanding does not sour our long term relationship.
Thanks and Regards
CTO @ Goaffpro
I figured this app would be great to use for affiliate marketing and getting people to my store and buying. The problem started when I had my first referral and now I can't payout the person, the app itself shows all of these options to pay the affiliates, but only paypal is an option? Really? I tried to integrate it with paypal but nothing. I do not recommend this app and I will be uninstalling. I also wanted to point out there really was no guide in this app to help new users and I didn't know I had not set up a way to pay the affiliates.
You were unable to payout as there was insufficient balance in your PayPal account. The same was reflected in the PayPal payment history page. You need to fund your paypal account with the payout amount + 0.25c (the paypal transaction fees) for the payout to succeed.
See the screenshot here
Also, the app also supports, Bank Transfer, Check etc. via Tipalti payouts. So if you want to payout via those modes, you can integrate Tipalti payout processor.
With regards to guides, we have a full documentation portal @ https://docs.goaffpro.com, a youtube channel with almost 300 videos @ https://www.youtube.com/channel/UCo95DNTq0v3WDjqECo3eKWQ
All the videos are also embedded in the admin panel. The same can be easily seen in the admin panel as well.
Finally, if you need any help, you can contact me personally email@example.com, and I will try to help in whatever ways we can
CTO @ Goaffpro
Was hit with multiple spam affiliate accts. Now I don't trust this app at all. These people should be ashamed of themselves.
Please see if you had the marketplace option activated in the app (see marketplace option in the app sidebar). If you had activated it during the setup process, your program is listed on various affiliate marketplaces across the web, from where the affiliates can discover and join the program
Most likely you have received affiliate sign-ups from those directories
In any case, simply turning off the marketplace option delists the program and you can run your affiliate program privately
To note: Marketplace listing is an opt-in feature provided as a convenience to the merchants to quickly list their programs for traction.
Hope this clears away any confusion
P.S. Don't blame our service for this. The app did exactly how it was set :)
This app gave affiliates access to my store that on a gated, locked page that caused thousands of dollars in losses.
Are you for real @Round21 ??
You installed the app on 28th January 2021. This was an explicit action. Apps just don't get installed on any store.
There is "locking" in the app, you can access the app from Shopify Admin panel -> Apps page.
Then you had explicitly set the app to automatically generate 15% discount codes for the affiliates. You had a few signups where the affiliates got the discount codes as set by you.
The affiliates then sent you customers, the customers used the discount code to make the purchase. Of course this is what was supposed to happen.
Once you removed the app, the discount codes were invalidated and no longer can be used.
In any case, if you don't want the customers sent by the affiliates, just cancel those orders.
Not only you are not paying the affiliates their earned commissions, it is unbelievable that you are angry because you got the sales. Wow!
I do not trust this app. I sell exclusively in Germany and strangely enough the affiliate members are Chinese names that seem to have generated any sales in Germany.