GOAFFPRO ‑ Affiliate Marketing , 1,800 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features like affiliate tracking and automated payments. It's praised for its reliability, excellent performance, and responsive customer service. Merchants value its cost-effectiveness, customization options, and insightful dashboard. The app's ability to offer customizable commission structures is also appreciated, making it a game-changer for boosting sales and increasing brand exposure.
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WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service answered very fast, but not really an enjoyable experience I'd say. Clear instructions on cookies and other tech related warnings should be mentioned up front!
Hi Aleandro
As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does referral sale attribution.
By clicking on the referral links of the affiliate, your browser was "tagged" with their referral cookie for sale attribution and that is exactly how the attribution works for regular customers too.
I.e. customers click on the link -> referral cookies are set -> when they complete the purchase -> the sale attribution is done.
We can disable the admins from getting referral cookies set BUT that again prevents them from testing the system at will. So it is kind of like catch-22 situation for everyone.
So we have built some capabilities in the app
The system also gives you the ability to clear the browser cookies via noref links like
https://shop.thesenseofdoubt.com/?ref=noref , will clear all referral cookies
and/or you can easily manage the sales via the Sales page.
Finally, you can also set a shorter Cookie Duration for auto-expiration of cookies or perhaps just a simple "Remove tracking after order" toggle (which can be enabled in the Settings -> General Settings tab)
The app does explain this in the setup wizard when you set the app. Maybe we can add a feature to allow the users re-run the setup wizard to learn the referral system
Hope this misunderstanding does not sour our long term relationship.
Thanks and Regards
Anuj Tenani
CTO @ Goaffpro
Update on 8/31 2023
The customer support Melanie is very unhelpful and the way they talk to us seems they are the boss and can ask you to do anything!
Their report is very inconvenient, they cannot allow you to do a custom report that contains all the data, which is completely understandable because nothing is perfect! But their attitude to this really upset me, Melanie said it is a good suggestion to improve their app, but it is not their responsibility to send this to their tech and asked me to write an email to them again about this!
I mean????? No matter if you will take my suggestion to improve, but I already told you this, and you are not communicating or submitting this inside your teamwork? If that's the case, let me know, I will make my business somewhere else!
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael
Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case
Your last email to us was 9 hours ago.
https://i.imgur.com/GkX36yl.png
Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below
https://i.imgur.com/XVyP72t.png
Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query.
Hoping for a long lasting relationship.
I can't even set up coupons for my affiliates so none of them have discount codes they can use with their followers
Hi
You can set coupons in the Coupons page. You can also enable Automatic coupons to be generated and assigned to each affiliate when they register.
Please get in touch with us at admin@goaffpro.com so we can help you better.
He intentado volver al plan gratuito y no tienen ninguna opción para hacerlo. He intentado contactar con ellos en repetidas ocasiones por correo electrónico para solucionar este problema y no responden. Para cualquier otra consulta responden en 24 horas. Es una pena porque la aplicación es buena.
¿Al desistalar la aplicación pierdo todos los datos de mis afiliados? quiero seguir utilizándola pero en el plan gratuito
Hi
As stated earlier, Simply uninstalling the app cancels your subscription, you don't have to do anything else to cancel your plan
Update:
Data will not be deleted. Simple reinstall the app to continue with the free plan. Your affiliate data, sales etc does not get affected during a reinstall
Let us know if this works for you
This app is a scam artists dream, we have had a successful 3,000 affiliates sign up, zero actual customers have made any sales, all the affiliates signing up are using some type of coupon code advertising on coupon sites, which is prohibited in the terms and conditions. I do not think it is GO AFF PROS goal, but it is a tool for scammers to profit off.
Their support is very poor, we faced a problem regarding mail customization but haven't received a solution yet.
POOR SUPPORT TEAM DONT ANSWER BAD APP NO SALES POOR MARKETING APP! DONT LIKE THIS APP!;..................................
Hi Shelly (A-listbossybags)
This is ridiculous. How can we help, if you don't tell us what you need help with ???.
You last contacted us on 7th June and the support team promptly replied to you, but could never get you to answer back
Attaching screenshots below for anyone who is reading this review
https://ibb.co/SXhhVDs
https://ibb.co/FBSNNMT
https://ibb.co/f9wd2Hk
https://ibb.co/kcHkCs7
Our team is here to help you get the most value out of the system if only you care a little. Our system has helped merchants scale from nil sales to hundreds and thousands in sales but this all requires cooperation from everyone involved
Thanks & Regards
Anuj
CTO @ Goaffpro
This app gave affiliates access to my store that on a gated, locked page that caused thousands of dollars in losses.
I downloaded the app and got stuck on the settings. Was asked to write my company URL for the affiliate platform and I did that, " https://ooomanna-com.goaffpro.com", this was provided to me after downloading.
But it was not recognized so tried many variations,all of them denied.
I immediately sent message requesting support, this was 4 days ago, there's no response to these day.
I have seen lots of complaints on customer service but I didn't expect it to be this worse.
I appreciate you developing very useful app and offering it for free, but what's the use downloading if it not applicable.
I need some body to help me with the setup otherwise I have to look elsewhere.
Thank you
ooomanna