Reviews (1,930)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing and expanding affiliate programs, praising its comprehensive free version, ease of setup, and user-friendly interface. They appreciate the detailed analytics, customizable affiliate portals, and the app's reliability. Customer support is noted for being responsive and providing personalized assistance, significantly enhancing merchant satisfaction and leading to frequent recommendations.
Refine
-
By rating
The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.
Hi
The customer service responded appropriately to your questions. The coupon code in question [SARA-48-AF] was NOT created through the app You created it manually in Shopify. When you manually create it in shopify, you also need to manually update it there. If you want to automate things, then create it through the app.
It is quite simple to understand and you can update the code in less time you took to lash out
Also, you are on the free plan, not paying us anything, got live chat support, got right answer in 5 minutes from a real human and still chose to write this to ruin our team's morale. 👍
An utterly dire app with huge amount of security issues some affiliates we able to creat 100% codes.
Avoid at all costs as when cancelling the company still tried to take payments
I ask a simple question, the person sends me his guide, I read it, I ask the questions anyway, the person sends me back his guide, telling me to read it carefully.
I just ask Yes or No for my question, and Daniel, who obviously doesn't know his job, tells me after sending his guide 5 times, to ask the technical team.
Bullshit, get your people back on the service team.
No, you started abusing our support team.
For anyone wondering, this is what this merchant said to our support team
"you bunch of losers, tell your girlfriend Dianne not to be a show-off, she'll manage the after sales service and look good doing it"
screenshot proof
https://media.goaffpro.com/7/ajpfudup-screenshot-2025-03-14-2206326.png
"you really are an old fart"
"put yourself where i think your guide son of a b***h
screenshot proof
https://media.goaffpro.com/7/ytzbhysj-screenshot-2025-03-14-220558.png
So, please, kindly, go away, Woofy Labs from France, I hope your customers read this review and know what kind of person you are.
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?
But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.
This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!
Reply on 9 Oct:
Your response is missing the point entirely.
You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.
The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.
Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words.
To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??)
If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving)
Anyways, we wish you good luck and hope your store succeeds.
8888
[ update ]
There are literally so many ways to give discount to your affiliate's customers.
1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons)
2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes)
3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code)
4. You can assign the codes before approval.
The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options.
This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out.
Please be kind enough to update your review after you do the above test.
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.
Both the queries were answered promptly with helpful guides. Screenshots are attached for readers
https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png
https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png
To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.
Anyways, we wish you good luck and hope you excel in all your endeavors.
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.
Trying to get help from support and have no response for 5 days now.....looking for another referral app option
I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!
Hi
This is because you activated the shopping with toolbar in your program which shows the affiliate whose cookies are present in your browser.
Since you had clicked the affiliate's link, the referral cookie is present in your browser which shows the toolbar.
Our support had also informed you about the same thing.
Attaching the support conversation screenshot below
https://creatives.goaffpro.com/7/8bq3ymuacy-screenshot-2024-04-20-at-74052-am.png
Also, your email to us was 12 days ago NOT 2 MONTHS back ??
The resolution as replied by the support rep was also simple. You can either Turn off the shopping with toolbar function (Look & Feel -> Toolbars tab ) OR clear the affiliate referral cookie in your browser which removes the shopping with toolbar.
You can clearly test this as the toolbar will only appear in the browser which has the referral cookie (so try with a mobile browser ?)
Hope this information helps
So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response
"Hello,
Bumping this up for our technical team to check
They should check and update you soon"
We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.
**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.
Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.
had this app for less than 24 hours and have 23 random affiliates. They are automatically accepted and its very obvious that they are scam accounts because of their suspicious looking names. Customer support sucks, they take forever to give you an answer. Too bad as it looked promising when I was setting up the account but this app has major privacy and security issues. I also ready loads of reviews of affiliates not getting paid and that is not something good for the reputation of our website.
After loging as an affiliate, it keep showing the old domain name, instead of new. They says it cannot be changed, time for UpPromote
Hi
Just set up your new domain in Settings -> Advanced settings tab -> Default referral link option