Reviews (883)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for scaling sales through affiliate marketing. It offers customizable commission structures, multi-level marketing, and seamless Shopify integration. The app is praised for its reliability, user-friendly interface, and comprehensive analytics. Customer support is fast and helpful, often exceeding expectations. Its competitive pricing, including a feature-rich free version, makes it attractive for cost management. Merchants value its robust platform and excellent support.
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Beware. We discovered goaffpro affiliates were hijacking Rebuy and existing discount codes and utm parameters to lay claim and attribution for sales from customers already on our email and SMS lists so there is some very fraudulent business going on here and goaffpro knows it- we advised them and they did nothing. We paid out over $20K in fraudulent "affiliate commissions". They did nothing because they make a portion of that money too.
We’re sorry to hear about your experience. We’d like to clarify a few important points for anyone reading this review.
GoAffPro does not charge commissions on affiliate sales or payouts. Your store was on our Free Plan, so we did not receive any portion of the affiliate commissions you paid.
GoAffPro is a self-managed affiliate platform. Merchants have full control over their program, including attribution rules, commission settings, and—most importantly—the ability to review, approve, or reject commissions before any payouts are made. We do not participate in managing affiliate programs or executing payouts on behalf of merchants.
Regarding attribution, GoAffPro records referrals based on the tracking rules configured for the program. If there are concerns about interactions with other marketing tools, discount codes, or attribution logic, our support team is always available to help review the configuration and recommend the appropriate settings. We have features to prevent unwanted attribution in many scenarios, but they must be configured according to each merchant’s requirements.
We take reports of tracking issues seriously and are always happy to investigate specific cases. If you’d like to revisit your account with us, please contact our support team with examples, and we’ll gladly review them in detail.
Leider sehr unübersichtlich, deutsche Version wär nett und wirkt in der Testversion extrem basic. Bei einer Testversion wünsche ich mir Funtkionen auszutesten, die mich überzeugen, zahlender Kunde zu werden. Leider erfordern alle wirklich relevaten Funktionen ein Upgrade zur Paidversion.
Hi
The app comes with a 14 day trial to help you try all the premium features before committing
Not recommended for serious brands in the US market. The app lacks basic fraud protection against coupon leaks and automatic bots. It allows coupon aggregator websites (like Honey) to easily scrape codes and hijack regular customer sales, forcing you to pay unfair affiliate commissions. There is no active or quality marketplace to find real influencers. A total waste of time and ad budget.
Watch out for new affiliates that you haven't approved. I had one that was able to get in and offer a 10% discount
Randomly upgraded my account to a premium so having to pay HUGE increase in price!?!?
No warning or email.
It is literally impossible for the ANY app to upgrade or charge without merchant approval. I am sure you know that you have that whole process where you get to see the price -> Then you choose the plan -> The you are taken to Shopify billing page where you are again shown the pricing and there you click Agree before the billing starts the
Nobody can miss all of that
BUYER BEWARE!!!
Unless you truly understand this app's functionality, you might wind up with paying affiliate commissions to people who are trying to scam you! I inquired about an affiliate's claimed orders because I wanted to learn how I determine whether these orders were a result of the affiliate's actions. Here is what Goaffpro told me 6 days later:
"This affiliate was found to be cookie stuffing and was hence suspended from the platform. You don't need to pay suspended affiliates.
As they have been found doing this in multiple programs. They have been blocked platform wide. Usually affiliates who engage in click frauds, cookie stuffing etc. are proactively suspended from the platform to protect our merchant partners."
Sounds to me like the app developers need to work on security measures to help protect their merchants. I am very disappointed. There needs to be more transparency.
Unfortunately, this app does not work for us. Despite all our marketing efforts, it appears not fulfilling our purpose. Our business is over controlled by them. All of our marketing materials and digital assets are connected with their domains. That makes it hard to promote our own brand. We believe there is a better one out there that can do a better job instead of paying for this software that basically does not perform well. It is also too expensive for small business owners. We do not recommend it.
An utterly dire app with huge amount of security issues some affiliates we able to creat 100% codes.
Avoid at all costs as when cancelling the company still tried to take payments
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.
Both the queries were answered promptly with helpful guides. Screenshots are attached for readers
https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png
https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png
To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.
Anyways, we wish you good luck and hope you excel in all your endeavors.
So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response
"Hello,
Bumping this up for our technical team to check
They should check and update you soon"
We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.
**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.
Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.
**UPDATE 05.29.25**
After seeing our previous review they did eventually respond to us. They did fix the issue we were having with the integration but there are still issues with the email. All of the affiliate emails are returned with delivery status notification failures.
