GOAFFPRO ‑ Affiliate Marketing

I have been using this app for a while now and have to say it is really easy to use and my affiliates also seem to have no problem.

Having just updated my website to a new Theme, I have to say that the customer service was outstanding, they helped me to transfer over with the only hiccups caused by me!

Thank you

Amazing, efficient and flawless app for affiliate marketing! We have been using this for almost 4 years now.. No major issues at all. Even if there is something you do not understand, or need some fixing, the support team is amazing! Just a quick email to them and expect a reply within 24 hours! Thank you team!

Highly recommended app for its function, and for its super affordable price! 9.8/10 app!

A very good app and the support are reactive!

I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?

But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.

This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!

Reply on 9 Oct:
Your response is missing the point entirely.

You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.

The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.

Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.

GoAff has always been an excellent tool for managing affiliates. Their support team has consistently provided quick responses, whether through chat or via email. However, over a year ago, we encountered an issue where affiliate links stopped tracking sales. We attempted to resolve the problem, but unfortunately, no solution was reached at the time, leading us to rely solely on coupon codes.

Recently, we’ve had the need to work with affiliate links again, but the solutions GoAff offers now do not address the core issue—they only mask it. Additionally, the email support has become extremely slow, with more than two weeks passing without a response to one of our requests and several weeks without a resolution to an ongoing problem. We are quite disappointed with this situation, as it has negatively impacted our ability to operate effectively.