Gojiberry Survey & Feedback

I installed this app because I wanted to run a post-purchase survey for my customers, to see how they are coming across my website. Before installing it I was sending emails to each customer to ask this question, but I've found the app makes it much easier for them to reply right away with the click of a button! (Higher conversion rate and more insight for me).

Definitely recommend this app for any e-commerce store owner, it's also very intuitive and easy to set up and use - and it has a good insights view where you can see all your responses by user as well as in summary-form.

I haven't used the 'interviews' functionality as yet, but will trial it in the future.

Wonderful application. Survey submission is one click for customers, rather than click an option then click submit. This makes is superior to other options we have found, and is the reason we have gone with this application.

とても使いやすいです。おすすめです。
質問したいことに、とても丁寧にご対応いただきました。
感謝いたします。これからも宜しくお願いいたします。

手軽にユーザーのインサイトを知ることができるとても良いツールです。
ユーザーが最もショップに関心を持ち回答率が高まる可能性のある購入完了ページに、自動的に設置できるのも優れています。
ツールは直感的で使いやすくストレスが無く、初めてでも動画で使い方を説明しているので導入しやすいです。
まだ回答は集まっていないので、アンケート結果の方は確認出来ていませんが、ECをやっている人全てにおすすめしたいツールです。

(Japanese follows English)
I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work.

The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers.

I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was!

Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!!

購入後アンケートを使いました。初めてでも設定しやすかったですし、お客様のUIも邪魔することなさそうな見え感なので、安心して設置できました。サポートに問い合わせたところ、すぐに回答いただけて、欲しかった顧客フィードバックを集めることができました。お客様の声を集めて分析したい方にはおすすめのアプリだと思います。