GA: Free Gift,Buy X Get Y+BOGO , 119 recensioner
Free but absolutely no support. Create me dozen of duplicated products when I have to update my offers. This app also added a new condition "ghost_product" to all my collections, so that all my products display in all my collections. That was catastrophyic !
Slow down my website with terrible SEO score, I sent them suggestions of the web speed test, they just ignore my message. I would prefer go for a paid app. At least there is a true support.
Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.
Terrible. Don't rely on this app to work with any volume of traffic. Creates all these dummy products off the original one. Publishing new updates then creates heaps of new products. Impossible to track inventory.
*** SHOPS BEWARE! ***
DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama.
We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts.
I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.")
Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days.
Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people!
I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms."
This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps.
People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences.
I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.