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Dear Customer,

Thank you for reaching out and sharing your concerns. We genuinely understand how frustrating this situation must feel, and we want to address your message with the seriousness and transparency it deserves.

First and foremost, we want to assure you that GoodApps has never operated with scammy or unethical intentions. We take great pride in maintaining a clear and fair pricing policy, which is also outlined transparently on our Shopify App Store listing. That said, we absolutely hear your concern and want to clear up a few points.

Regarding the charge in April — we do not charge users arbitrarily or without basis. Our app, like many others on the Shopify platform, transitions to a paid plan after the trial period ends. In your case, it appears the app remained installed and Shopify therefore processed the charge automatically based on your usage tier. (This is clearly stated in the pricing)

It’s important to clarify that we never stated we do not offer refunds. When you initially contacted us, our intention was to better understand what happened on your end so we could respond fairly. We apologize if this came across as dismissive — that was never our goal.

As for the “Free to Install” label — this is the standard Shopify designation for apps that begin with a free trial or usage-based pricing.

We want to make this right for you. While we do follow usage-based billing after trials end, we recognize that you did not actively use the app and that there was likely no intent to remain on a paid plan. A full refund of $75 was done and a screenshot was sent to you.

Your feedback is deeply appreciated, and we’re actively using it to improve our onboarding experience and communication for future users. We truly regret that your experience didn’t reflect the standards we hold ourselves to.

If there's anything else we can do to regain your trust or clarify further, please don’t hesitate to reply directly.

Warm regards,