GA: Product Addons+Gift Wrap

Update as of 7 May 2025:
I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed.

The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end.

I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges.

I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store.

I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response.

The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.

it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit

Awful app. Horrible interface for selecting which products to enable this on not to mention the lack of options (all products or manually select which ones with all the disabled and draft orders mixed up in a 10 products per page window - simply horrible). Used for about 15 minutes and experienced several bugs/glitches as well. Not fit for purpose.

It's free and it works for simple cart addons which is all I wanted. The only thing I find a bit inaccessible is that the app interface is it's own custom dashboard - a little confusing.

This is one of the worst apps we have ever used, and we use a LOT of apps. Everything has a glitch. Asked for help and the customer service was helpful at fist then ghosted us. We launched a huge event only to have dozens of calls, emails and complaints. Even lost money in unnessary returns to customers who couldnt shop like they wanted to becuase the app wouldn't work and add product to the cart properly.

Great app! We had been searching high and low for one that does exactly what we needed. We were looking to find a way to have add-ons for our products as we did on our previous website. The buttons look sleek and sharp, and the customer support is readily available, efficient, and friendly!
The dashboard is also very user-friendly and I could navigate it with ease. Love the ability to customise how the add-ons look on the page! Can't say enough good things about this amazing app.

Fantastic Customer Support. Great free service for all your addon needs. It would be cool if you could select categories when creating a addon rather than just products, that would make it easier for constantly growing collections.

5/5

Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen

Really easy to setup and the team was helpful with any customisation needed!

Really great app, support is amazing, helped with everything that I needed