Omtaler (85)
Raffiner
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Etter vurdering
Update as of 7 May 2025:
I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed.
The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end.
I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges.
I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store.
I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response.
The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.
Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding.
Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference.
Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.
Unfortunately the app no longer works. Support never replied either. For $12+ per month (fluctuates), I rather going with someone else.
Issues:
1) App displays add-ons on product page as expected. However, as soon as you select a different variation, the add-ons go away. Add-ons come back when you refresh page. NOOT GOOD for customer experience.
2) Lacks customization. For the price? Gee...you can get a lot of other options.
3) When you add an add-on on the product page, and then go to cart, for reason reason it is adding more items than what was selected (e.g. duplicate add-ons, other irrelevant and unselected add-ons.)
This was a good app, but it's become abandoned. Support never replied. The billing doesn't fail every month. I'm tired of getting complaints about it. I am moving to another provider.
We truly sorry to hear that you had such an experience with our app. We always strive to provide a reliable product and responsive support, and it’s unfortunate that this was not your impression.
We also noticed that you previously mentioned our Support Team was always helpful, and we truly appreciate that feedback. Please rest assured that we remain just as committed and ready to assist you if you decide to reach out again. However, as per now we could not locate any prior support requests from your account regarding issues with adding products or them disappearing from your site. According to our records, the app was not confirmed after installation on August 15, 2024, and it was later uninstalled on October 23, 2025. This means the app’s full functionality was never activated on your store.
We also noticed that you reinstalled the app on October 23, 2025. However, there is currently no “Add to Cart” button visible on your store—only a booking button generated by a third-party app. As our app is a stand-alone product, it does not integrate with third-party applications. We completely understand that this functionality may be important for you; however, the setup you are aiming for is unfortunately beyond the app’s current capabilities.
Warm regards
it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit
Thank you for your review and for highlighting the value you've seen in driving add-on and gift wrapping conversions — we're glad to hear it's working well for you!
Our support team is always here and happy to assist you with setup or any questions you may have. Please don’t hesitate to reach out — we’re here to help!
Support is fantastic. They truly stand behind their product and will go to the moon and back to help you resolve any issues. App has worked great since day one and works flawlessly with theme. The app really elevates customer experience.on my site.
We appreciate your positive review — thank you for using our app!
The app has no support or integration with any apps, so if you use more than 1 different app, this one is useless. None of the ad ons get calculated into the price or at checkout. I messaged customer support and I was told that because i have an ' upload file' app on my product page, the GA add ons app won't work at all. So this is app is pretty much useless, unless it is the only app on your store, i suppose thats why it is free.
Thank you for sharing your concerns with us. We appreciate your feedback, and after reviewing the situation, were observed in your store that you used a specific ' Upload File' app for creating the features on the Product Page and assigned them to the Add to Cart button that app blocks our app from triggering it for adding the add-on products. I’m pleased to inform you that you can use our app on the Cart Page it will work perfectly.
We would like to assist should you have other questions or concerns.
Best regards,
GoodApps team.
サポートが親切なのでとても良いです。
レビューをいただきありがとうございます。アプリをご利用いただき、ありがとうございます。
Good customer service, spending days to solve my critical issue.
Thank you for sharing your feedback. We're always here if you need any help.
This app is incredibly easy to use and has great customer service!! They literally helped me with some coding in less than 5 min. We've seen an increase in sales after just a few weeks of using it!
Thank you for your review! We're thrilled to hear that our app has been easy to use and that our customer service team was able to assist you quickly with coding. It's always great to hear that our app is helping businesses like yours increase sales. If you have any further questions or concerns, don't hesitate to reach out to us again. We're always here to help!
Best regards,
The GoodApps Team
Great support, and easy to set up app. They helped me customize the set up work work with my specific product.
Thank you for sharing your experience with our app! We're thrilled to hear that you found our support team helpful and that the app was easy to set up. We're always happy to help customize the app to work with your specific products. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The GoodApps Team.
This is a great app! It has really helped me on my site. It does have a few points that could be improved, but overall it's fantastic and super awesome that the developers have made it free.
Thank you for your positive review! We're thrilled to hear that our app has been helpful for your site.
We always appreciate feedback on how we can improve our app, so if you have any specific suggestions, please feel free to share them with us.
We believe in making our app accessible to all Shopify merchants, which is why we offer it for free. We're glad to hear that you appreciate this aspect of our app.
Thank you for choosing our app and for taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to reach out to us. We're always here to help.
Best regards,
The GoodApps Team