GA Addons: Gift Wrap+Add‑ons

Update as of 7 May 2025:
I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed.

The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end.

I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges.

I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store.

I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response.

The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.

"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL

The app has no support or integration with any apps, so if you use more than 1 different app, this one is useless. None of the ad ons get calculated into the price or at checkout. I messaged customer support and I was told that because i have an ' upload file' app on my product page, the GA add ons app won't work at all. So this is app is pretty much useless, unless it is the only app on your store, i suppose thats why it is free.

It worked for a few days and then it failed on mobile and wasn't showing (while still showing on desktop). Then, after a few more days, it failed on desktop as well. It simply stopped showing - despite trying to reset the app and the functions. I reached out for help and unfortunately they weren't able to help and wound up just letting it go completely. Sadly, I had to delete the app and I'll be researching other options.

This is one of the worst apps we have ever used, and we use a LOT of apps. Everything has a glitch. Asked for help and the customer service was helpful at fist then ghosted us. We launched a huge event only to have dozens of calls, emails and complaints. Even lost money in unnessary returns to customers who couldnt shop like they wanted to becuase the app wouldn't work and add product to the cart properly.

Awful app. Horrible interface for selecting which products to enable this on not to mention the lack of options (all products or manually select which ones with all the disabled and draft orders mixed up in a 10 products per page window - simply horrible). Used for about 15 minutes and experienced several bugs/glitches as well. Not fit for purpose.