GA Addons: Gift Wrap+Add‑ons

I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store.

I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response.

The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.

it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit

It's a great app, but it does not let me adjust the positioning of the widget. It is asymmetrical to my template.

The app is smooth. It does exactly what it advertises. If you are looking for an app that allows you to add add-ons to increase your revenue, which also smoothly works with your theme, and also engenders customer experience, then look no further because this is it. The support team is top notch. They are fast to respond and are very helpful.

Support is fantastic. They truly stand behind their product and will go to the moon and back to help you resolve any issues. App has worked great since day one and works flawlessly with theme. The app really elevates customer experience.on my site.