Avis (1 565)
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First of all, I don't like that this is the only app available if I want to use Google to advertise my products. Second, customer service is very lacking. It is obvious that customer service is located outside of the United States, which means if I need assistance from account manager and/or add team, I have to access them early in the morning. This gives me a very limited amount of time for ...
Twice in 5 months this app randomly triggers the deletion of my GMC account and I have to contact Google support/restart from scratch. This app has serious issues. I warn anyone against using it until they can prove they've resolved this issue (which from what I can tell, nobody on support understands or can explain -- they just blame it on Google).
I installed the app about a month back and the support was good. While they assist in setup, you can easily feel their nudge towards a paid plan. But thats fine. We hoped to take it anyway. While the support is prompt, may executives are trainees who simply dont understand the issue. But even that can be condoned.
Her are the real issues:
#Even after a month and numerous chats, we havent been ...
So clunky to use and very pushy customer service with unsolicited text messages. Will not use them again and would not recommend to anyone.
They say there is a free plan. I installed the app to try it out, but there's really no free package