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What are we missing? It looked nice but nothing works. We can't enter addresses or name of businesses without first entering latitude and longitude and it still doesn't work. We thought this would be an easy app but it is impossibly difficult.
Sad that you billed me even though I uninstalled it with i t he trail period. You lost my trust there... the app I did not have time to evaluate. But i guess I have to find another app then.
Hello,
Thank you for having contacted us!
I'm really sorry you didn't use your free trial. This is due to the fact that you probably pressed Accept Fees. This button is there to allow you to pay for the application before the free trial ends, and when you press it, you are billed immediately.
We will be happy to reimburse you for these costs. Our financial transactions are processed on the Shopify side, so you will need to contact Shopify support for a refund. You can contact support directly from your website's backend - https://monosnap.com/file/PEKzIGXBXFbjpSBiO2cvRTTj3SZIr2
Please do so and we will approve it immediately for you.
I was hoping to use this to get a list of stockists up on my website. But after spending well over an hour sorting out API Keys, the settings are so complicated, then when it came to adding a map it again was another non user friendly interface/ instructions. Unfortunately for me this was too hard and long winded to set up so I've deleted the app to try something else
Hello there,
Thank you for taking the time to rate us!
We're terribly sorry to hear that you've experienced difficulties with our app. Providing a great user experience is one of our top priorities, and we're sorry to have disappointed you.
Our Google Maps app uses Google API, and that is why setting up an API key is required to make the app work correctly. However, we have a step-by-step tutorial on how to set up your API key in our Help Center - https://help.elfsight.com/article/874-how-to-get-google-api-key-for-google-maps-widget.
We're always happy to help with the installation and customization of our app. One of our Support Team agents has reached out to you, and we'll be delighted if you decide to give us a second chance.
Best regards,
Elfsight