Tapita: SEO Optimizer & Speed
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Many things about this app and the company that makes it, that we have found to be not appealing.
Hi there,
Thank you for spending time giving us this review.
We would like to take this opportunity to find out more why do you find our app and service not appealing please?
Is it the price, the feature or anything else?
With the detailed feedback, we can learn to improve our products and services.
We hope to keep in touch with you.
Best regards,
Tapita team
First impression and ease of use very good. Will update in next few days on progress
Hi there,
After we assisted you with your SEO errors at no cost, you mentioned in your review that the initial impression was good and that you would update it later.
We’d like to check in and see if now might be a good time to update your review to reflect the full experience and the quality of our product and service.
Best regards,
As with all free apps you'll eventually become the customer. Started off great but we've moved on.
Hi there,
Thank you for using our apps and service.
We provide free plan an it's forever free, we never forced any customer by purchase the paid plan.
The free plan remains free, and we never cut down the limit/usages for any feature for free version.
In fact, we're adding more benefit for free plan.
Again, thank you for using our app, and we hope to hear back from you!
Best regards,
Katy
I have been with Tapita since the early days, loved it and told my other store owner friends about the app.
Recently, Tapita notified me of some server change and asked me to re-enable the speed optimization. It wasn't so obvious how to do that so I ended up chatting with support who didn't have the most accurate knowledge on the UI (asking me to click on buttons that didn't exist).
Long story short, now my "optimized" speed is 68, 20 points lower than what it used to be. When I pointed this out to support, I got an answer that it's better than what it'd be without, not really acknowledging the fact that it's significantly lower than what it used to be.
I'm looking for great speed, not ok speed. Low bar! Sadly, I'll be looking for another solution. It was great while it lasted. Hopefully this kind of speed erosion doesn't happen to others.
They give you free app so that they can get 5 star review, When you get something for free that means you are the customer - so we abandoned the App.
They might be good guys but approach is wrong
Hi,
This is Keenan from Tapita. We never force any of our customer to provide us with a review. This is completely against Shopify's guideline.
All of the review are provided based on the customer interaction with our agents and our app. The app was indeed a free app before and still have a free plan even now.
All of our old customer still have their plan activated with no additional charge or feature change.
We believe in bringing value to the community and wish you the best in your business advanture.
Regards,
Keenan
To start, it's not intuitive to use.
Competition have better/more features on the free plans.
Hello there,
This is Katy from Tapita.
Thank you for your review, but we would like to answer here to reach out to any merchants who might read this review.
1. We receive this 3 star review after helping you to fix your SEO errors, even though you might think removing our app left over code should be done free by any apps, but Detecting where is the problem, how to fix, and fix it, was never a simple task and it's not easy to find someone to help you do it by free.
And we did it free for you.
2. Not intuitive to use:
Thank you for the feedback and we're improving our Dashboard, so that I hope if anyone want to try our app, please install the free version, give us a try to see whether it is easy for you to use.
We had to weigh carefully between using casual language for easiness and Implementing sufficient technical information in our features, so that both regular users and developers can use our app smoothly.
And you can see we have a lot of feedback from our customers who are using our app for month saying about how our app is easy for them to set up.
We even provide live chat 24/7 to support if any of our customers have any questions, any time.
3. Competition have better/more features on the free plans.
For the pricing, we're not the cheapest app, but we're improving and there will be more free features in the future.
We build our pricing on what benefit we provide to our customers, we focus on our app and services quality and the prices are calculated from there. And In fact, many of our paid customers who already used other SEO apps before settle down with us, that speaks the truth.
Since we have our pricing published, every one can access it and can clearly tell what benefit each plan brings to merchant's store.
Best regards
Katy
Hi,
This is Katy from Tapita.
Thanks for reviewing our app.
But we wanted to know why is there a 3-star review with no words please?
We checked carefully and there isn't any fault from our app.
You gave use 3-star review after our Chat agent supported you to fix your store errors at no charge, also increased your website speed even when you're using the free plan.
We contacted you but still no response from your side.
May you please contact us and let us know was there any problem?
Regards,
Katy
Huge help getting my meta tags up to par!
Excellent Service
Always a fast and speedy support service. If you need anything custom for your site
A very wonderful and excellent group of people working hard and going above and beyond for their clients. I sincerely thank you
superb customer service! app does what it should, even if you do not have the full plan. i am satisfied until now and hope to get what i want from the app at the end. the help stuff is very friendly and very professional. i can highly recommend TAPITA.
TAPITA has the best support team
Fast response and very high performance
We thank you for your service
Excellent costumer support! I can only recommend the service, they helped me step by step and explained everything in detail. Thank you Remy for your patience and all your help!
The Tapita team offers outstanding support—quick, detailed, and proactive. They genuinely care about user success, making integration and optimization seamless. Highly recommend!
I really appreciated the time and effort of the tech support team with helping me with my issues.
Always a fast and speedy support service. If you need anything custom for your site just reach out they are always keen to help. Used them for several years now and everything is explained clearly
Wow, didn't believe it until I tried but the customer service is EXCELLENT!
This is a great app. The support is priceless.
Muito eficiente. O suporte é magnifico. Muito atenciosos. Tirou as minhas duvidas e me ajudou com os erros. Muito obrigada pela paciente e dedicação
I just downloaded the app and I am very impressed. Liam from support was incredibly helpful and very responsive. A lot of features available on the free plan. So far, this app lives up to the 5* rating.
Thank you for helping me with my SEO. You were very responsive and efficient!
they have been amazing with fixing everything i have asked for help with
I had a very good support from Lani ! Very kind and helpful!! Thank you so much!
Helpful and Service on Time when someone have any problems, they are direct there and helping so fast, Thanks so much for understanding and helped me step by step with the SEO and the Service is so fantastic thank you so much :)
good service
Amazing support and helpful advice i defiantly recommend this site if you need SEO and optimization!
Tapita’s customer service exceeded my expectations with their exceptional responsiveness and support.
Extremely helpfiul and friendly, they know exactly how to help - Lani helped me with my current issues in no time at all - Thank you!
It's all good. TBH, just a lifesavers, and plans are good too. Support is very usefull.
Really Great App with quick customer service, they resolved many issues within some minutes. Recommended
I didn't even expect this level of service! Worth every cent spent and very nice tech support! Highly recommended!
perfect assist, al lot of other apps can learn from it.
Thanks a Lot Remy
"Exceptional Support!
I've been impressed with the support team's lightning-fast response times and willingness to dive deep into issues to provide the best possible solutions. Their dedication to resolving problems is truly commendable. Great job!"
Great work, very fast fixing code problems with metatitels.
This is a highly supportive app with an excellent support team. The response time is quick, and the team is very helpful. I was assisted by Remy, who provided clear guidance and support. I hope the Tapita team continues to grow and succeed. Thank you!"
its really help to improve your store seo health. try it
Excellent customer service and a high degree of cooperation
It is a solution-oriented application and the support team is very kind. The support team is always active and they managed to solve every problem.
I am very happy with the service of Remy, he was very kind and solved all my problems for a better SEO. I am very grateful that they help you and in such a short time!!
Ideal for beginners and pros alike!
Immediate support provided and highly recommended
I am pleased with the assistance I received from Lani. will recommend Tapita Seo optimizer
great app
great help from helpdesk
Absolutely love tapita and thank you Liam for your support today
I love how Tapita assists its customers. He's very accommodating and tried to fix everything in my store. I'm looking forward to upgrading to a paid plan soon. Thank you, Tapita!
Very usefull tool i ever seen
I can only comment on positive things about this application, and the support is very fast in solving any problem, thank you.
Really good service, good communication and really good staff. They were really helpful and they solved my problems really fast. Recommend with all my trust!
Liam was super helpful!
the best support, they helped in everything, very pleasant communication
I had the absolute pleasure of working with Lani from Tapita, and I can’t recommend her and the company highly enough! Lani was incredibly professional, attentive, and went out of her way to make sure all of my needs were met. She was prompt in responding, very knowledgeable, and truly dedicated to providing the best service. The experience was seamless, and I felt completely supported throughout the entire process. Tapita’s service is simply amazing, and I wholeheartedly recommend it to anyone looking for top-notch service and a reliable partner. Thank you, Lani and Tapita, for going above and beyond!
Best experience with this amazing tool and the customer service is just incredible , so smooth and fast replies and not only that but deep and rapid fixes to issues , it is definitely a life saver.
Tive um ótimo suporte. Atendente muito atencioso, paciente e educado. Principalmente para mim que sou iniciante e sem experiência
很不错，帮我解决了问题贵得要死的SEO问题。