Tapita: SEO Optimizer & Speed
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Customer support was amazing at explaining the basics and helping me fix several issues and improved my seo and speed. very friendly and couldnt help enough
Being a newbie to shopify, I had some issues with SEO's, and the customer support at Tapita were super helpful in solving my issues. Highly recommend this to everyone.
I recently had the pleasure of using Tapita SEO & Speed Optimizer for my e-commerce website, and I can confidently say that it has exceeded my expectations in every way. This tool has proven to be indispensable for anyone looking to enhance their website's performance and search engine ranking. Here are some key aspects that stood out to me:
Performance Enhancement
The most striking benefit of Tapita SEO & Speed Optimizer is the noticeable improvement in website speed. After implementation, my site loaded significantly faster, which not only improved the user experience but also had a positive impact on our bounce rate. The optimizer effectively streamlined the backend processes, reducing load times and making our website more efficient.
SEO Capabilities
Tapita offers comprehensive SEO features that are easy to use yet incredibly effective. It provided insightful analysis and actionable recommendations that helped us optimize our content, meta tags, and overall site structure. Our search engine rankings saw a considerable improvement within a few weeks, leading to increased organic traffic and better visibility on search engines.
User-Friendly Interface
The interface is intuitive and user-friendly, making it accessible even for those with limited technical knowledge. The dashboard is well-organized, providing clear insights and metrics that help track progress and identify areas needing improvement.
Customer Service
One of the standout features of Tapita SEO & Speed Optimizer is its exceptional customer service. The support team is not only responsive but also incredibly knowledgeable and helpful. Whenever I encountered an issue or had a question, they were quick to provide solutions and guidance. Their willingness to go the extra mile ensured that I could make the most of the tool’s features without any frustration.
Value for Money
Considering the range of features and the level of support provided, Tapita offers excellent value for money. It is a worthwhile investment for any business looking to enhance their online presence and performance.
Overall Experience
In summary, Tapita SEO & Speed Optimizer is a powerful tool that delivers on its promises. It significantly improved our website speed and SEO performance, contributing to a better user experience and higher search engine rankings. Coupled with their outstanding customer service, it’s a tool that I would highly recommend to any business owner or webmaster.
I would highly recommend online businesses to use Tapita: SEO & Speed Optimizer. Remy was able to assist me today. Walk me through each step, sent confirmation pictures. Was fast, responsive and through.
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello,
Please find the clarification below regarding the recent issues:
1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review.
2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already.
If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO.
3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way.
4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill.
5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for.
Thank you for your time and understanding.
Best regards,
I just had the best experience with Tapita customer support! I did not understand some of the processes and customer support either took care of it or showed me what to do. Just before I installed their app I uninstalled another app from another company because it was too difficult to figure out and there was NO customer support available. I am so glad I found Tapia!
Liam was super helpful!
The one thing I really love about this app is their Support. They are working 24/7 and ready to help you with any issue at any time. Overall I am very satisfied with what this app is offering. I am new to SEO and Tapita's Support has not only helped me, but also taught me a lot of things. Btw, SEO and Speed have increased by 93% in few days. Highly recommended!
O suporte sempre disponível para ajudar. O que não conseguem fazer no momento, fazem pouco tempo depois. Obrigado
Desde el primer minuto que instalé la APP fue super fácil ejecutar los test de SEO y velocidad. Una vez ejecutados, me pude poner en contacto con el equipo de soporte, en concreto Liam y me los arregló todos! Muy recomendable!