Tapita: SEO Optimizer & Speed
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Excellent customer services, highly recommended
Hi there,
It's Katy from Tapita.
Our tech had helped and emailed to you several times that the problem was from a plug-in called "snaptrack". Even when you uninstalled our app, if you enable that plug-in, your website will stop loading.
It was not our app problem, proven by these two points:
1. When we helped you disable that plug-in => your website loads fine (with or without Tapita App)
2. When you uninstalled our app and enable that plug-in => website stops loading.
We've emailed you several times but seems the email didn't reach you, we also tried other contact methods. May you please contact us and address the misunderstanding?
Best regards,
Katy
My first experience with Tapita support went very well, thank you very much.
App is good. I use it to optimize my page and images.
The customer service really do help us a lot! Really happy with what they do.
Excellent support I must say, The support is active on the chat and will help you in figuring issues and even fixing them. I contacted for few critical issues and they fixed them within 5 minutes and did not cost me anything. I am surprised that the app developers are going to such level to assist their customer. Would recommend this app to anyone.
The customer service is excellent, they have assisted me quickly, in a friendly and super efficient manner. I am very happy with this service.
I'm not that savvy when it comes to technical issues involving our online store. Great chat option, my rep was extremely helpful in fixing some major issues with our site. It was very easy to follow their instructions/prompts and patient with me while navigating those prompts. Life saver, love the tools available within the app. I went up from a 68 to 80. Great app and customer service! 100% recommend!!!
Really great app for CEO and speed boost of web. And they habe superior support. They helped me with several issues! Really great service!
How lucky I was to come across this app. Immediately after the start, an employee immediately contacted us via chat and immediately went to work and improved the same number of points late in the evening. I expect a lot from this app.
Chaplin Shoes
Their commitment to improving SEO and page speed is commendable. I'm grateful for their support in these areas, which has greatly enhanced my website's performance and visibility online.