Tapita: SEO Optimizer & Speed
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Hello,
Thank you for your feedback.
I’m Katy from Tapita, and I’ve reviewed your case with Remy. Please allow us to clarify the situation:
We began working on your SEO issue immediately on October 4th, following your request. Remy attempted to send you an email on that same day, but it was unfortunately bounced back. She then resent the email on October 9th after realizing the original message had not gone through. We acknowledge this delay was our oversight, and we sincerely apologize. Please note, we offer 24/7 live chat support, and if you do not receive a response within 48 hours, we appreciate if you can reach out to chat again so we can check the email immediately.
Regarding your SEO results, after addressing the issues, your Google Page Speed SEO score is now 100/100. In our app is 95/100 because we have some deeper audit than Google to cover some need improvement errors that Google doesn't count.
Once again, thank you for your patience. We believe this was a misunderstanding, and we sincerely apologize for the delay in communication. We would appreciate it if you could update your review to reflect the recent conversation between you and Remy.
Best regards,
Katy