Tapita: SEO Optimizer & Speed
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This application boosts the speed of your website in an instant, and it's really impressive. Customer service is also super-responsive.
Thanks
Hello Turgay,
Thank you so much for using our app. This is Keenan, one of Tapita’s founders.
I personally checked your case and could see that you were yet to enable ANY of our feature.
We also checked our log and confirmed that you have not use our app at all. I am not sure what were your intentions of rating our app 1-star. But I am sure a rational user could tell that this review does not reflect the quality of our app.
It is not even a real review since there were only 3 words were provided and the worst part is that they are even the same.
We still thank you for putting yout time installing our app and would love to hear from you to learn about the reasons behind.
Regards,
Keenan
Tapita SEO & Speed Optimizer is truly a game-changer when it comes to boosting website performance. This app delivers on its promise, instantly improving my page speed scores and reducing loading time. I've seen a significant difference in my website's performance since implementing Tapita SEO & Speed Optimizer.
Moreover, I must commend Liam's exceptional services. He goes above and beyond to ensure customer satisfaction and provides top-notch support. Liam's expertise and dedication are evident in the effectiveness of this app.
With Tapita SEO & Speed Optimizer, my website now performs better than ever before, attracting more visitors and positively impacting my online presence. I highly recommend this app to anyone looking to enhance their website's speed and overall search engine optimization.
Great plugin. Our page speed went from average to green without any effort on our side. Support was super helpful.
The business model is as follows:
1: You install the app
2: You are denied access to the advertised features. With them providing an excuse... not even a rational excuse.
In my case, the excuse was that they claimed freelancers had been using their service for SEO, and then passing on a charge to their customers for the free service. Then the website owners were somehow holding Tapita accountable for this. It makes 0 sense at all, and is a poor excuse.
3: You will talk to them on live chat for a bit, and they will enable the service for you.
4: Before you have any time to verify the service is providing you any value, before google can crawl your website, and before you even know if it's doing anything useful outside of page speed improvements, they will immediately ask you for a review of the app.
5: If you ignore them, they will send a subsequent email including the following:
"Page speed feature when enabled will be completely free. But we are very new in the market and it is very challenging for our human resources and server to keep this feature running free of charge."
"So If you are serious about using Tapita, please let us know. Otherwise, we will have to give the opportunity to another merchant as we are receiving multiple complaints about store merchants being charged hundreds of dollars while the freelancer is exploiting our service for free. "
They are essentially going to force you to give them a (presumably good) review, and if you refuse, they will deny you access to the 'completely free' service. It's free but when you read between the lines, it isn't free.
This is not a reasonable or ethical way to run a business, is misleadingly advertised, and potentially breaks the Consumer Protection from Unfair Trading Regulations of 2008. The product itself might even work, but the way they are going about it is very unethical. In essence, they only want to provide the service to people who have provided them a review as payment.
Hi,
We appreciate your effort to write such a detailed review. Please accept our deepest apologies for any uncomfortable experience that you had with our app.
Please let us explain some things here:
1. We have provided in our latest email proofs of cases where there are actual freelancers and developers exploiting our app with bad intentions.
2. As we've tracked read receipt from our email and see that you haven't seen the email that we sent to the store email, we assumed that you are not the owner of the store and therefore a developer or a freelancer. This is indeed a hasty assumption from our part, and we are deeply sorry about this.
3. Please understand that we did not force you to give us a review by disabling the feature or anything. We waited for two days after you used the feature to make sure that everything runs well, before sending an email asking for a feedback.
Again, this is still an overly-cautious practice from our side, which we're deeply sorry for. We hope that you can give us a second chance and explore the many other useful features that we have to offer.
Thank you so much!
Great, works like intended and described. Only bummer is sort of advertising in inspect code but nonetheless, the performance is good!
This is a very cool app. I see that the website performance has magically increased in minutes. I have also checked with Google Page insights it works well. I just need to wait and watch for some more weeks to just make sure it doesn't drop.
Go Tapito!
Great support, App easy to use " user friendly " and no code or editing to make.
This is an awesome app. It helped me get my score improved from 62 to 98 which is amazing. Also the customer service is awesome :).