Tapita: SEO Optimizer & Speed
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Thank you, Liam.
He has been amazing in improving our site speed and is always quick to respond. I am happy to connect and look forward to working with him.
P.S. We moved from WordPress to Shopify, and our site speed score improved from around 30 to 81 on the free plan with his help. We look forward to optimizing our site even more.
The agent was very supportive and helpful.
liam is the best in this app , he helped me well . thank you liam
Great customer service , high skills, help you a lot with SEO issue. It ' s high recccomended.
Amazing Support
Great app, Very accurate and detailed on explaining where the issues are and how to fix them. Easy to navigate through the audits.
Customer service was beyond expectations. I felt as though i should have paid more for the service i was getting. They fixed my issues promptly and made suggestions and added those. all for the plan i was already paying for.
I really cannot recommend them enough!
So very helpful! I really appreciate the help i received from tech support. i really had no idea what I was doing but they helped making recommended changes easy! Heres to higher ranking and a fast site!
I've been using the Tapita SEO & Speed Optimizer app for a while now and overall, I'm very impressed with its performance. The app has significantly improved the SEO and speed of my Shopify store, making it more efficient and user-friendly. The features are robust and intuitive, and I've noticed a marked improvement in my store's loading times and search engine rankings.
However, there are a couple of areas that could use some improvement. The technical support team is not available on weekends, which can be a bit inconvenient if you run into issues during that time. Additionally, there have been several occasions when the chat feature was not working, making it difficult to get immediate assistance.
Despite these minor setbacks, the app performs exceptionally well and has been a great asset to my online store. I highly recommend Tapita SEO & Speed Optimizer to anyone looking to enhance their store's performance. A solid 4-star app with room for improvement in customer support!
Hi there,
I am Katy from Tapita. Thank you for using our app and giving us feedback. I would like to reach out to you to clear up any misunderstandings we might have.
Could you please schedule a call with our Tech & SEO expert this week to see how else we can support you with your store, in addition to the default features provided by our tool?
We do provide support over the weekends, and we run live chat 24/7. With live chat, we can help solve most of your problems, except for the "meta too long" errors that we asked you to wait to Monday because this task need coding skills and will be performed by our Tech team, which have two reasons:
1. Your theme code automatically adds the store name to the end of the meta description. This is a theme behavior and can only be changed by modifying the theme code logic. We requested time to have our Tech team help you change it. Since this involves changes to the theme code, we need to be careful and spend time checking/testing to ensure our changes work correctly.
2. Your meta description is generated by the Shopify-ChatGPT plugin and exceeds the suggested length for meta descriptions. Since we don't have control over this plugin, we sincerely ask you to contact Shopify or the app directly to see if they can set a limit on the generated meta length.
Additionally, tasks such as configuring your Google Search Console access and verifying domains can only be done from your side for security reasons. We hope you understand that we can only provide guidance for these tasks, which we have already done.
Once again, we hope you can reply and schedule a call to clear up any misunderstandings.
Best regards,
Katy
Simply very helpful. Highly recommended !
Thank You , Great service. All inquires has been answered. Errors has been fixed step by step.